Question about Dell 962 Photo All-In-One InkJet Printer

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Can't send/receive fax

I have DSL w/ no fax/modem installed in PC. (my DSL phone line comes out of the wall>into DSL modem>out of DSL modem via eithernet cable and >into eithernet card in my PC)

Do I need fax/ modem card installed in PC? How do I configure cable hookup? Owners manual/setup instructions are vague

Thanks!!

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  • bfedkenheuer Feb 12, 2009

    i set up the fax with the wizard and send fax, but it tells me that there is no connection. all physical lines are good and set up is good. why won't in connect?

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  • 2,120 Answers

Fax machines are ANALOG devices and will not work reliably on a DIGITAL phone line.

Posted on Jan 31, 2009

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Please be sure that you have the fax line in the correct jack on the back. Some of the HP modems will actually send a fax if you plug the telephone cord from the wall into jack that is supposed to have a telephonep plugged into it. On the back of the 1522 there are two phone jacks, the upper one is where the cord from the wall plugs in. Also ensure that if you have DSL service that you have a filter in the line for the modem.

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You can find information on your product here:

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266274#Issue0_3


I recommend you check to make sure you have the most current drivers for your PC modem and that you also download the User Guide for your printer for the guidance on using your printer to send and receive faxes.

You need to setup your system to use the modem in your PC.

Here is how your system should be setup:

http://img144.imageshack.us/img144/6615/nonstandaloneprinterdiaab7.jpg

Note that you will need a DSL filter on the phone line to your computer.

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The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

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Each phone or dial-up modem or fax machine needs a DSL filter attached to the phone line/socket then each phone or dial-up or fax machine is then plugged into this filter.
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If your fax is part of the computer's modem then a filter is also required on the line-in on the modem.
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Make sure that you are not running on a digital line, on a digital phone system, or using the same line as a DSL modem. This is essentially any phone that uses the same number, not just the jack in the wall. Newer modems use similar frequencies to DSL and digital phone systems even when you are running equipment to scrub the line so they are not compatible and will often interfere with one another.

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Sending a fax by DSL requires one of two methods: 1. You obtain a DSL line filter suitable for connecting a standard voice telephone to the DSL line, then connect an analog fax modem to the line through the line filter. 2. You hire an Internet E-faxing service. See · http://www.slipstick.com/addins/services/fax.htm#internetfax · http://www.slipstick.com/addins/services/fax.htm · http://www.savetz.com/fax Tim

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