Question about Dell 962 Photo All-In-One InkJet Printer

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Can't send/receive fax

I have DSL w/ no fax/modem installed in PC. (my DSL phone line comes out of the wall>into DSL modem>out of DSL modem via eithernet cable and >into eithernet card in my PC)

Do I need fax/ modem card installed in PC? How do I configure cable hookup? Owners manual/setup instructions are vague

Thanks!!

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  • bfedkenheuer Feb 12, 2009

    i set up the fax with the wizard and send fax, but it tells me that there is no connection. all physical lines are good and set up is good. why won't in connect?

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Fax machines are ANALOG devices and will not work reliably on a DIGITAL phone line.

Posted on Jan 31, 2009

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HI, I CAN SEND MY FAX TO THE OPPSIT PARTY BUT I DONT RECEIVE ANY FAX, WHEN THE PARTY SEND ME, AS THE PARTY GET THE REPORT AS WE HAVE RECEIVED THE FAX,,,,,,


Please be sure that you have the fax line in the correct jack on the back. Some of the HP modems will actually send a fax if you plug the telephone cord from the wall into jack that is supposed to have a telephonep plugged into it. On the back of the 1522 there are two phone jacks, the upper one is where the cord from the wall plugs in. Also ensure that if you have DSL service that you have a filter in the line for the modem.

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Make sure you have a DSL Filter installed on the phone line to prevent DSL signals from interfering with the operation of the fax machine. A DSL filter looks like a line splitter or Y-Adapter and you should have received one or more of them with your DSL modem.

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You can find information on your product here:

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266274#Issue0_3


I recommend you check to make sure you have the most current drivers for your PC modem and that you also download the User Guide for your printer for the guidance on using your printer to send and receive faxes.

You need to setup your system to use the modem in your PC.

Here is how your system should be setup:

http://img144.imageshack.us/img144/6615/nonstandaloneprinterdiaab7.jpg

Note that you will need a DSL filter on the phone line to your computer.

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do you have dsl filter where the phone line comes out of the wall and goes into the Router.

https://en.wikipedia.org/wiki/DSL_filter

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Most likely cause is you don't have a dsl filter on your fax line. Without the filter, your fax machine's modem can't discern between a dsl signal and a telephone signal Since the telephone line coming into the building is now carrying a dsl signal, a filter is necessary to receive/send faxes.

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Make sure that you are not running on a digital line, on a digital phone system, or using the same line as a DSL modem. This is essentially any phone that uses the same number, not just the jack in the wall. Newer modems use similar frequencies to DSL and digital phone systems even when you are running equipment to scrub the line so they are not compatible and will often interfere with one another.

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The way you should set it up is use a splitter at the wall. One phone cord will go to the modem, a separate phone cord with a dsl filter on it will go to the modem on your pc. This will give your pc the capability to fax provided you have the software.

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Actually, you cannot send faxes through a DSL modem. You have to use a phone line or send it through the internet (not directly through the modem), at least from what I know...


Rgds.

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