Question about Maytag Neptune MAH5500B Front Load Washer

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Door lock My front loader is 3 yrs old...I experienced the FL "failed to lock" signal and paused, opened door a couple of times and it eventually started...at end of cycle the signal was DL "door lock" I had to unplug for two minutes to get it to unlock. I started new load and the washer starts to fill and the door never locks...my machine has a little water sitting in it and I cannot get it to lock and run. It appears the door lock or message to lock door is bad. Can anyone help?

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  • 2 more comments 
  • Anonymous Mar 18, 2014

    door fails to lock even though attempts are made

  • Anonymous Mar 19, 2014

    The washer turns on, door locks and timer counts down but that is it

  • Anonymous Mar 26, 2014

    the wash machine shut itself off and the door is still locked shut

  • Anonymous Mar 31, 2014

    Door light is on fill light is on but machine will not start

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Run a diagnostic on the door lock system; To place the unit in "service mode", close the door completely then press and hold both the "Delicates" and "Heavy Soils" keys for three seconds. Motor speed will be displayed. Press "rinse" to access the main board output function. Then press "max extract"... this is the test for the door lock. Did it lock? To exit, press "max extract" again and then both "Delicates" and "Heavy Soils" for three seconds. VOLTAGE TESTS AHEAD!!! IF YOU AREN'T SURE YOU CAN DO IT, THEN DON'T! CALL A PROFESSIONAL! If the door did not lock, you'll need a voltmeter and an hour or so. Open the door, remove the screws holding the door hinges, then remove the 2 screws (and shims) opposite the door hinges and close the door (do not take it off). Then grasp the front panel at the top near where it meets the top panel and pull toward you quickly. Lean it forward and remove it from the 2 clips at the bottom. Just below the top panel, now exposed, are the top panel retainers... use a 5/16" to remove the one screw on both sides and remove the retainer clips. Now lift the top panel up just like the hood of a car. You can now see the door latch assy. Remove the 2 wires on the solenoid and insert your meter probes into each one of them (color doesn't matter). Set your meter to read AC Voltage, then re-enter "Service Mode" and follow the steps to door lock test. When you hit the "Max Extract" key, 120 volts should be sent to the meter. If you get 120 volts, your latch assy. has failed and should be replaced. If you don't get 120 volts, your control board output has failed and needs to be replaced. Hope this helps.

Posted on Jul 29, 2007

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6ya6ya
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Posted on Jan 02, 2017

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Failed to lock.

Trigger:
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Action to be taken:
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2.Check solenoid and door lock enable switch in door lock mechanism.
3.Replace responsible component.

If you need to open the door.
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neptopbezel.jpg 2) Locate the red cord near the right front corner of the dispenser opening. Pull on this red cord. This will unlatch the door so you can rescue your laundry. Then call for service.
nepcord.jpg

Best of luck, Any questions just ask

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