Question about Hotpoint HSS25GFP Side by Side Refrigerator

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I have a 99 kitchenaid(model KSRS2FGBL01) side by side that no longer gives me water.My red light was on for a while, then went green(no one will admit to resetting light, so not sure how it went back to green).So I replaced filter, turned water back on,nothing happened. I was sure that at 1 time,when using the water, it would have a click sound as if the unit was activated to disperse water. Now I hear nothing.Water isnt even going to ice maker. Is there another reset switch im missing, pump fuse blown, or .....? Im baffled.Hopefully you can help me. Thank you for your time

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Your fridge utilizes a "dual coil" electro-mechanical water valve inlet system (the water from the wall is hooked up to it). One coil for the Ice Maker, the other for the chilled water. The chances of both valves failing at the same time are slim to none... and slim just left town. First, verify your filter installation. Remove it completely, 1/4 turn left and pull. Then reinsert it fully and lock it in solidly with a 1/4 turn right. Pull on it hard to make sure it's locked. Second, get a pair of slip joint pliers or a 7/16" open end wrench. Pull the fridge out from the wall and turn the water off. Remove the hose going into the fridge. Hold the hose in a bucket or pan and slowly turn the water on and let it run for a second to verify water. Then reinstall the hose back on the valve assy. Now, try your water dispenser. If this doesn't work, we can go deeper. Post back with your findings, please.

Posted on Jul 29, 2007

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