Question about SanDisk Sansa e250 MP3 Player
I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired.
SOLUTION 1 - Songs ripped from an audio CD
If the songs were ripped from a CD using Windows Media Player, modify the Rip Music settings.
SOLUTION 2 - Songs downloaded from music subscription service
If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps:
1. Make sure that your account subscription is updated and active.
2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account.
3. Renew the licenses of your tracks
On the Rhapsody console, right-click on your device and select License
1. Check the date & time on your PC & on your mp3 player. They should be one and the same. 2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody: 1.Open Rhapsody / Best Buy Digital Music Store and sign in 2.Connect your mp3 player to the computer 3.Go to My Account --> Update Track Licenses 4.Transfer a track to your device 5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
4. Click on this links if you are asked to synchronize your device with rhapsody? http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3
Contact music subscriber for instructions on how to renew as they vary.
SOLUTION 3 - Rename the Windows DRM folder
NOTE: The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks.
STEP 1 - Edit the folder options of the PC to show the hidden files
1. Double-click My Computer.
2. On the Menu bar, click Tools > Folder Options, and then click the View tab.
3. Under Hidden files and Folder, click to select Show hidden files and folders.
4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box.
5. Click Apply, and then OK.
1. Double-click Computer.
2. Click the Organize button at the upper left corner.
3. Click Folder and Search options.
4. Click the View tab and select Show hidden files and folders.
5. Click to clear the Hide protected operating system files check box.
6. Click Apply, and then OK.
STEP 2 - Rename the DRM folder
1. Double-click My Computer > C: > Documents and Settings > All Users.
2. Right-click the DRM folder and select Rename.
3. Rename this as OLDDRM.
4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses.
STEP 3 - Synchronize your device once more on MTP mode
SOLUTION 4 - Format the player under Windows Media Player.
Posted on Feb 01, 2009
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Posted on Jan 02, 2017
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