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To install it, first you need to file off the plastic pointer on the side of the knob so that the knob is perfectly round. There is a small screw on the side of this knob so that you can tighten the knob to the post on the remote.
Advantages of this knob over the original Parrot knob are (1) the knob _never_ falls off, and (2) there is more tactile feedback when turning the knob. I like the asthetics of the blue. The only drawback is that it is more difficult to spin the knob quickly in long lists.
Try to search for info on the site of Parrot, and i actually mean te look up the info on how to reset it. maybe it accidentally forgot to disconnect, or lost his settings, and just needs to be reconfigured.
If this doesn't work, or you find yourseld unable por unsure on how to do this, than contact a local salesman/tecnician. i'm sure they see this lots of times.