Question about GE Wireless Optical Mouse

1 Answer

97990 Rev. 4

My relatively new mouse stopped working. I've tried everything...changing batteries, cleaning, checking USB port...nothing works. The little upper right light goes off about 5 seconds after I change batteries, etc. Can you help me. I'm ready to toss it. Thank you.

Posted by on

  • nolagirl_69 May 09, 2009

    I have a a ge wireless optical mouse 97990 and it just stopped working. I changed the batteries and everything the little light blinks on the receiver part and everything it just wont move. I need help someone please. Is there a reset button on it and where is it located?

  • Weldon Dube'
    Weldon Dube' May 11, 2010


    Turn the mouse over and find the small
    rest/connect button
    on the bottom of the mouse and press it.
    This should connect the mouse to the receiver and work properly.
    If not, try pressing the receiver button and then press the button on
    the mouse
    . This should be done whenever you change batteries or

    Hope this helps you. Bud


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Expert
  • 8,637 Answers

Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it to Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press the mouse. This should be done whenever you change batteries or glitch.
Hope this helps you. Bud

Posted on Mar 25, 2009

  • Weldon Dube'
    Weldon Dube' Apr 16, 2009


    If the MOUSE isn’t working, push the small
    RESET/CONNECT button
    on the back of the mouse to connect to the receiver.
    Then it should work okay.

    Hope this helps. Bud


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Onn Wireless Mouse has stopped working. What do I do?

Mine would work fine until I turned on my wireless headphones...then the mouse would move a little stop.....move a little....then stop.

I made sure my headphones were on.

I turned off the mouse, moved the mouse reciver to a USB port on the front of my computer (the mouse reciver and the headphone receivers were next to each other on the back of the computer). I turned the mouse back on.

The computer imediately gave me the "installing USB driver" notification.

When it was complete....both played nicely more problems.

Jun 28, 2012 | Computers & Internet

2 Answers

Clicking issues on logitech wireless mouse

  • 1 Use the mouse on the same side of the computer where the Logitech USB transmitter is attached so there is a clear signal between the transmitter and the mouse.
  • 2 Check the USB transmitter that comes with the Logitech mouse to be sure it is correctly plugged into the computer. The red LED should be illuminated on the transmitter if it is connected properly. If not, the signal cannot reach the wireless mouse.
  • 3 Turn the mouse upside down to check the on/off switch. Be sure it is switched on.

  • 4 Check the battery compartment by sliding the top housing off the mouse to confirm the rechargeable batteries are installed correctly.
  • 5 Charge the batteries if the mouse LED does not illuminate. The charger cord plugs into the front end of the mouse and the other end connects to a free USB port on the computer.
  • 6 Clean the desk surface or other flat area if the mouse is not tracking. The problem could be dirt or grease interfering with the tracking ability of the device.
  • 7 Open the Logitech software called SetPoint, which manages the mouse, to troubleshoot button functions. Open the program by double-clicking SetPoint from the list of software on the computer, then click "Mouse Settings." Click the "My Mouse" tab and check (or uncheck) all the task boxes that are desired for operating different mouse functions, then click "Apply" and "OK."
  • Mar 17, 2012 | Logitech Cordless Mouse

    1 Answer

    Stopped working. changed batteries, still nothing. Logitech M510.

    Check the battery contacts, see if they are clean, and try another battery

    Check switch off/on on bottom of mouse see if the led comes on

    Check receiver installed in usb port to see if it is in correctly pull out and reinsert, reboot computer.

    Dec 07, 2010 | Logitech Cordless Mouse

    2 Answers

    I have #97990. The batteries are done within a half of a day, even when I switch it off

    Replace the rechargeable batteries. Even rechargeable batteries only can be recharged so many times and then they will not hold a good charge.

    Oct 29, 2010 | GE Wireless Optical Mouse

    1 Answer

    GE Wireless "Malfunction" "Unknown Device"

    Does the mouse and/or keyboard have a "connect" button on the bottom of either? Try restarting your PC, then, if you have installed new batteries, and the mouse/keyboard is still not connected, try the "Connect" button if any.

    Jan 01, 2010 | GE Wireless Optical Mouse

    1 Answer

    Wireless optical mouse #97990 Rev 5 does not work

    Remove the batteries. Remove the receiver from the PC. Reinsert and try to link them again.

    Aug 31, 2009 | GE Wireless Optical Mouse

    1 Answer

    Microsoft wireless mouse 3000; put in new battery, still nothing


    try this: plug in the USB key & check for the green light. Then go to start, control panel, & double click mouse (with whatever mouse works). Check the hardware tab and see it the computer is recognizing that the mouse is there. If it is there, it should be working fine. If not, then perhaps you need to reinstall the USB port drivers. Sometimes this will happen when you've upgraded from 1.0 to 2.0 USB ports.

    Hope this helps.


    Jul 26, 2009 | Microsoft Wireless Notebook Optical Mouse...

    1 Answer

    Mouse thinks its alive (GE wireless optical 97990 rev.4)

    Could be signal interference or overloaded usb port. Move receiver around to get a more direct signal, and notice any other devices in use like phones. Use alone without other usb devices plugged in and/or buy usb hub with power adapter. DO NOT buy passive usb hub with no additional power.

    Nov 18, 2008 | GE Wireless Optical Mouse

    1 Answer

    New mouse, still has problems

    Some mice eat batteries like they are nothing. I myself have a logitec wireless mouse and i must replace the batteries every two weeks. I would suggest getting another mouse.

    May 24, 2007 | GE Wireless Optical Mouse

    5 Answers

    GE Wireless mouse 97990 Rev 4 stopped working

    From the Jasco website, some other options to try: Batteries: Tracking can be affected by low or dead batteries. Try replacing the batteries with a fresh set and test the tracking. Although you can use rechargeable batteries, alkaline batteries have been found to have the longest battery life. Interference with other electrical products: Other electrical devices may interfere with the radio signal that the mouse uses to communicate with the receiver. Try placing the receiver in a different location, away from the monitor, zip drives, and other electrical devices. Also, try rotating the receiver so it is on its side (or back). Range of the receiver: GE cordless pointing devices can transmit a signal up to 2 meters (appr 6 ft). Make sure the receiver and mouse are within the 2 meters of each other.

    Dec 20, 2006 | GE Wireless Optical Mouse

    Not finding what you are looking for?
    GE Wireless Optical Mouse Logo

    371 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top GE Computers & Internet Experts

    micky dee

    Level 3 Expert

    2635 Answers

    Ricky Ostrom
    Ricky Ostrom

    Level 2 Expert

    270 Answers

    brian soufane

    Level 3 Expert

    693 Answers

    Are you a GE Computer and Internet Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides