My relatively new mouse stopped working. I've tried everything...changing batteries, cleaning, checking USB port...nothing works. The little upper right light goes off about 5 seconds after I change batteries, etc. Can you help me. I'm ready to toss it. Thank you.
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Re: 97990 Rev. 4
Turn the mouse over and find the small
rest/connect button on the bottom of the mouse and press it to
Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press
the mouse. This should be done whenever you change batteries or
Hope this helps you. Bud
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Mine would work fine until I turned on my wireless headphones...then the mouse would move a little stop.....move a little....then stop.
I made sure my headphones were on.
I turned off the mouse, moved the mouse reciver to a USB port on the front of my computer (the mouse reciver and the headphone receivers were next to each other on the back of the computer). I turned the mouse back on.
The computer imediately gave me the "installing USB driver" notification.
When it was complete....both played nicely together...no more problems.
1 Use the mouse on the same side of the computer where the Logitech USB transmitter is attached so there is a clear signal between the transmitter and the mouse.
2 Check the USB transmitter that comes with the Logitech mouse to be sure it is correctly plugged into the computer. The red LED should be illuminated on the transmitter if it is connected properly. If not, the signal cannot reach the wireless mouse.
3 Turn the mouse upside down to check the on/off switch. Be sure it is switched on.
4 Check the battery compartment by sliding the top housing off the mouse to confirm the rechargeable batteries are installed correctly.
5 Charge the batteries if the mouse LED does not illuminate. The charger cord plugs into the front end of the mouse and the other end connects to a free USB port on the computer.
6 Clean the desk surface or other flat area if the mouse is not tracking. The problem could be dirt or grease interfering with the tracking ability of the device.
7 Open the Logitech software called SetPoint, which manages the mouse, to troubleshoot button functions. Open the program by double-clicking SetPoint from the list of software on the computer, then click "Mouse Settings." Click the "My Mouse" tab and check (or uncheck) all the task boxes that are desired for operating different mouse functions, then click "Apply" and "OK."
Does the mouse and/or keyboard have a "connect" button on the bottom of either? Try restarting your PC, then, if you have installed new batteries, and the mouse/keyboard is still not connected, try the "Connect" button if any.
try this: plug in the USB key & check for the green light. Then go to start, control panel, & double click mouse (with whatever mouse works). Check the hardware tab and see it the computer is recognizing that the mouse is there. If it is there, it should be working fine. If not, then perhaps you need to reinstall the USB port drivers. Sometimes this will happen when you've upgraded from 1.0 to 2.0 USB ports.
Could be signal interference or overloaded usb port. Move receiver around to get a more direct signal, and notice any other devices in use like phones. Use alone without other usb devices plugged in and/or buy usb hub with power adapter. DO NOT buy passive usb hub with no additional power.
From the Jasco website, some other options to try:
Batteries: Tracking can be affected by low or dead batteries. Try replacing the batteries with a fresh set and test the tracking. Although you can use rechargeable batteries, alkaline batteries have been found to have the longest battery life.
Interference with other electrical products: Other electrical devices may interfere with the radio signal that the mouse uses to communicate with the receiver. Try placing the receiver in a different location, away from the monitor, zip drives, and other electrical devices. Also, try rotating the receiver so it is on its side (or back).
Range of the receiver: GE cordless pointing devices can transmit a signal up to 2 meters (appr 6 ft). Make sure the receiver and mouse are within the 2 meters of each other.