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Hi. Unplug the printer from its power and try this.1. Pull the cartridges out
2. Remove the print head, and re-install making sure the metal contacts on the side line up with the ones in the printer. it can appear to be in OK but use a strong light to make sure it is lined up correctly.
3. Re-Install the cartridges and try again.
This can also happen with some compatible cartridges or ones that have been re-filled and re-set too many times. The black cartridge is usually the issue in this case.
I hope this helps
Hi,The most common reason for missing or incorrect colors is a print cartridge with one of the following problems:
One or more of the ink colors is empty. The black ink and all three colors of ink in the tri-color cartridge must be available or colors will be incorrect or missing. Under normal usage, the print cartridge will run low on one color of ink shortly before all ink colors are emptied.
The protective tape is not removed from a new cartridge.
Contacts on the cartridge are not making proper contact with the print carriage.
I don't suggest refilling cartridges as I work on printers every day but seems to me that you have done everything correctly the only thing I think you have done is either filled with incorrect toner thus giving a incorrect reading or when moving gear you have dislodged the pin that activates the reset procedure.
when ever i get that message it's when i use a "Non-HP" replacement cartridge...try using a HP catridge, or most likely, the printer has reached the end of it's usefull life!
you can try a "full reset" of the printer by..
-unplug it and let sit for a little while,
-BEFORE plugging it back in, press and hold both the enter and cancel buttons,
-plug the power cord in, and wait to release the buttons until the display on the printer tells you to,
-in many cases, this corrects some problems (especially that awfull grinding/ratcheting noise).
after many years of faithful service, i think mine is officially dead though...even the full resxet doesnt help.