Question about KitchenAid KCMS185J Microwave Oven

2 Answers

Turntable won't turn

After making sure the turntable on/off setting was set to ON, I turned the microwave on only to find the turntable was not moving. I removed the glass turntable and inspected the plastic support arms (the one with the wheels). I took it out carefully and saw that the plastic cylinder that holds onto the motor's shaft was broken in half. Where can I buy a replacement part?

Posted by on

  • Valentino Felipe Aug 02, 2007

    Got the answer...

    Dear Consumer:

    Thank you for contacting Whirlpool Consumer Direct Sales regarding your
    Kitchen Aid microwave.

    Per the model number you have provided I was able to find the correct
    part number for the turntable support. The part number is 8172018, MSRP
    $ 29.90.

    To order the part/s please call our retail parts department at
    1-800-442-9991. Our hours are 8 am -8 pm EST, Monday thru Friday. At this
    time, we are unable to accept your part order via email.
    Thank you for allowing Whirlpool to assist you. We appreciate your
    business.

    Laura M.
    Whirlpool Consumer Direct Sales

×

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Great solution, part # 8172018 but the number given in the best solution is not Whirlpool, but Marcone's ? Supply. I could have ordered it in town most likely, and now in 2012 it costs $43.60 plus tax.
Call a local parts store that has Whirlpool parts and see if they have the part first. If not then google the number YOU want to use.

Posted on Apr 11, 2012

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 641 Answers

Thanks for the information.

Posted on Sep 06, 2007

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I repair turntable


If the microwave turntable doesn't turn the turntable motor might be worn out. This is a common problem and relatively easy to replace.

Oct 17, 2014 | LG LMHM2237ST LMHM2237ST 30" 2.2 Cu. Ft....

1 Answer

Goldstar under counter microwave spindle won't turn


use the common sense, and logically, fix it. God bless you
Microwave Runs, Heats, but turntable does not move This is a fairly easy one. First, make sure the turntable coupler under the glass dish is not broken. Second, on the control board, find the turntable relay and test for voltage. Some turntable motors are 24 volts DC, so make sure your testing the correct voltage. If no voltage from the control board, then replace the control board. Otherwise head towards the turntable motor.
On OTR models, you can get to the motor by un-screwing the bottom panel on the microwave. On countertop models, there will either be a knockout or screw on access panel. Check for voltage at the motor. If no voltage, check the wiring back towards the control. If voltage, then replace the turntable motor. The component list below also shows how to test a turntable motor.

8_3_2012_9_46_13_am.gif

Aug 02, 2012 | GE Microwave Ovens

1 Answer

Microwave turntable won't turn.


Return the item to the place of purchase this is a manufacture defect. The problem is caused by a defective turntable motor.

May 20, 2012 | Hamilton Beach Microwave Ovens

2 Answers

Phillips microwave oven vt255/bl tuntable does not rotate


HELLO.

The turntable is the unit in the center of a microwave that you set your food on. It rotates during the microwave cycle, making sure all parts of a dish are properly heated. These are typically made of either hard glass or microwave-safe plastic.

Your microwave turntable may not turn due to one of these problems explain below



(1)If your turntable is removable (as many are for cleaning purposes), it may have come loose from this turning mechanism.place the turntable properl on the turning mechanism.



(2)If your turntable was previously working and now does not any longer, check the settings on your microwave's LCD display to make sure you haven't accidentally turned off the turntable.


Most microwaves have different settings that the user can select with the press of a button, like a "Defrost" setting or a "Popcorn" setting. Certain microwaves may stop the turntable from turning during certain pre-programmed selection modes. Stop your microwave and don't use a pre-programmed mode. Instead, just specify the time using the number pads and start your microwave to see if your turntable begins to rotate again.



(3)The rotating mechanism on the inside of your microwave that rotates the turntable is actually connected to a small motor on the inside of your microwave's case. If this motor burns out or stops working, the mechanism will stop turning. This is something that needs to be replace.

FOLLOW THESE STEPS TO REPLACE THE FAULTY MOTOR.

THINGS NEEDED.

* screwdrivers

* replacement motor

* specific microwave information and part number


1 Open the microwave door, and carefully remove the turntable tray. Also, remove the frame that the turntable is positioned on. Both the turntable and the frame are not secured in the oven, so removing them is a quick process.

2 Remove the bottom panel of the microwave. The Microwave Wizard website explains that the number of screws securing the panel varies depending on the manufacturer and specific microwave. Once the bottom panel is loosened, disconnect its wiring harness in order to completely remove the panel.

3 Locate the turntable motor. The Microwave Wizard website explains that the motor compartment should be positioned below the center of the microwave. Unscrew the motor, disconnect the wires, and remove it from the microwave.

4 Determine the specific part number for the turntable motor so that a correct replacement can be purchased or ordered. Position the new motor into the shaft in the bottom of the microwave. Screw the motor securely into place.

5 Test the microwave to make sure that the turntable motor is operating correctly. The Microwave Wizard website explains that the motor can make noises if it was not positioned evenly in the shaft. Reconnect all of the wires that were detached when removing the old motor.

6 Reinsthall the microwave's bottom panel parts, and secure all of the screws in place. Reposition the turntable frame in the bottom of the microwave and place the turntable on top of it. Test the microwave in order to make sure that everything is working correctly.

Thanks.

Oct 01, 2011 | Whirlpool Microwave Ovens

1 Answer

Phillips whirlpool microwave turntable not turning


HELLO.

The turntable is the unit in the center of a microwave that you set your food on. It rotates during the microwave cycle, making sure all parts of a dish are properly heated. These are typically made of either hard glass or microwave-safe plastic.

Your microwave turntable may not turn due to any of these problems explained below.



(a)If your turntable is removable (as many are for cleaning purposes), it may have come loose from this turning mechanism.place the turntable properly on the turning mechanism.


(b)If your turntable was previously working and now does not any longer, check the settings on your microwave's LCD display to make sure you haven't accidentally turned off the turntable.
Most microwaves have different settings that the user can select with the press of a button, like a "Defrost" setting or a "Popcorn" setting. Certain microwaves may stop the turntable from turning during certain pre-programmed selection modes. Stop your microwave and don't use a pre-programmed mode. Instead, just specify the time using the number pads and start your microwave to see if your turntable begins to rotate again.


(c)The rotating mechanism on the inside of your microwave that rotates the turntable is actually connected to a small motor on the inside of your microwave's case. If this motor burns out or stops working, the mechanism will stop turning. This is something that needs to be replace.

follow these steps below to replace the faulty motor.

1. Open the microwave door, and carefully remove the turntable tray. Also, remove the frame that the turntable is positioned on. Both the turntable and the frame are not secured in the oven, so removing them is a quick process.

2 .Remove the bottom panel of the microwave. The Microwave Wizard website explains that the number of screws securing the panel varies depending on the manufacturer and specific microwave. Once the bottom panel is loosened, disconnect its wiring harness in order to completely remove the panel.

3. Locate the turntable motor. The Microwave Wizard website explains that the motor compartment should be positioned below the center of the microwave. Unscrew the motor, disconnect the wires, and remove it from the microwave.

4. Determine the specific part number for the turntable motor so that a correct replacement can be purchased or ordered. Position the new motor into the shaft in the bottom of the microwave. Screw the motor securely into place.

5. Test the microwave to make sure that the turntable motor is operating correctly. The Microwave Wizard website explains that the motor can make noises if it was not positioned evenly in the shaft. Reconnect all of the wires that were detached when removing the old motor.

6. Reinstall the microwave's bottom panel parts, and secure all of the screws in place. Reposition the turntable frame in the bottom of the microwave and place the turntable on top of it. Test the microwave in order to make sure that everything is working correctly.


Thanks.

Oct 01, 2011 | Microwave Ovens

1 Answer

The turntable on my GE Spacemaker Microwave JVM1640BB does not turn.... I can turn it by hand, but does not turn during cooking.


HELLO.

The turntable is the unit in the center of a microwave that you set your food on. It rotates during the microwave cycle, making sure all parts of a dish are properly heated. These are typically made of either hard glass or microwave-safe plastic.

Your microwave turntable may not turn due to one of these problems explain below

(1)If your turntable is removable (as many are for cleaning purposes), it may have come loose from this turning mechanism.place the turntable properl on the turning mechanism.

(2)If your turntable was previously working and now does not any longer, check the settings on your microwave's LCD display to make sure you haven't accidentally turned off the turntable.
Most microwaves have different settings that the user can select with the press of a button, like a "Defrost" setting or a "Popcorn" setting. Certain microwaves may stop the turntable from turning during certain pre-programmed selection modes. Stop your microwave and don't use a pre-programmed mode. Instead, just specify the time using the number pads and start your microwave to see if your turntable begins to rotate again.

(3)The rotating mechanism on the inside of your microwave that rotates the turntable is actually connected to a small motor on the inside of your microwave's case. If this motor burns out or stops working, the mechanism will stop turning. This is something that needs to be replace.

FOLLOW THESE STEPS TO REPLACE THE FAULTY MOTOR.

THINGS NEEDED.

* screwdrivers

* replacement motor

* specific microwave information and part number


1 Open the microwave door, and carefully remove the turntable tray. Also, remove the frame that the turntable is positioned on. Both the turntable and the frame are not secured in the oven, so removing them is a quick process.

2 Remove the bottom panel of the microwave. The Microwave Wizard website explains that the number of screws securing the panel varies depending on the manufacturer and specific microwave. Once the bottom panel is loosened, disconnect its wiring harness in order to completely remove the panel.

3 Locate the turntable motor. The Microwave Wizard website explains that the motor compartment should be positioned below the center of the microwave. Unscrew the motor, disconnect the wires, and remove it from the microwave.

4 Determine the specific part number for the turntable motor so that a correct replacement can be purchased or ordered. Position the new motor into the shaft in the bottom of the microwave. Screw the motor securely into place.

5 Test the microwave to make sure that the turntable motor is operating correctly. The Microwave Wizard website explains that the motor can make noises if it was not positioned evenly in the shaft. Reconnect all of the wires that were detached when removing the old motor.

6 Reinstall the microwave's bottom panel parts, and secure all of the screws in place. Reposition the turntable frame in the bottom of the microwave and place the turntable on top of it. Test the microwave in order to make sure that everything is working correctly.

Hoping to help on more problems.

THANKS.

Sep 05, 2011 | GE Spacemaker JVM1640SJ Microwave Oven

1 Answer

I have a microwave oven i purchased jan/07.Themodel#nn-s605wf,serial#6BN6040597,. mY TURNTABLE will not turn can you tell me why.THANKS


Remove the glass turntable, then the roller ring. Then seta glas of water in the unit and turn it on for 5 to 10 seconds. Look through the door window and see if the drive hub is rotating. If it is, then check the underside of the glass table to match up the drive hub. If it isn't turming, the drive, then it is internal and should have a 1 yr warrantee minimum. Remember, the, the turntable and drive must engage each other and the roller ring in place. Good Luck, and let me know please. One more thing, make sure there isn't a Turntable on/off swirch set in the off position. Good Luck, Ne

Oct 14, 2009 | Panasonic NN-H504WF Microwave Oven

1 Answer

Microwave turntable won't turn


You may have a tunrtable motor or spindle problem..
This info is from GE website..( link : http://genet.geappliances.com/geasearch/Dispatcher?REQUEST=GETSEARCHRESULT

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • Make sure the turntable is centered and seated properly. On models with a stirrer motor there is a shaft protruding up through the floor of the microwave. Make sure the turntable is securely fastened to this shaft. On models that turn on a ring with wheels attached, make sure the turntable is seated securely on the ring.
  • Check the turntable to make sure it is placed right side up. If the turntable plate is upside down it will drag on the floor of the microwave.
  • Check to make sure that there is no food or debris under the "wheels" of the turntable ring. Food can prevent the wheels from moving forward.
  • Be certain you are pressing a cook function rather than a timer function.
  • If the microwave has a turntable on/off feature make sure the turntable was not inadvertently turned off. Try depressing the turntable on/off pad to re-engage the turntable.

Sep 21, 2008 | GE JVM1850 1000 Watts Microwave Oven

2 Answers

Microwave turntable


The solution is very simple. Unplug the microwave first. Remove the round dish. Remove the circular riing with the rollers and set aside with the dish. Carefully with a butter knife, pry up the coupler and set aside. Examine to make sure it isn't broken or cracked where it slips over the motor shaft. Remove 5 Phillip head screws from the bottom pan and it hinges down out of the way exposing the motor. Remove 2 screws holding the motor, slip off the plastic dual flat connector and slip back onto a new motor $52.25 + shipping from GE parts. Remember your actual MW Model number is NOT XL-1800 but it is on a metal tag inside the MW on the left side. Put the motor screw in as removed so the shaft is free to stick up the hole in the bottom of the MW. Put the pan screws back up, put the coupler on, the ring in and then the dish and line the slots of the dish up with the star coupler so it catches. Turn on MW, touch the turntable button and make sure it is "ON" and not "OFF" and it should be, with the door shut, turning like a quiet little top as new.

Aug 19, 2008 | Microwave Ovens

Not finding what you are looking for?
KitchenAid KCMS185J Microwave Oven Logo

480 people viewed this question

Ask a Question

Usually answered in minutes!

Top KitchenAid Microwave Ovens Experts

William Miller
William Miller

Level 3 Expert

9098 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Oloyede Monsuru

Level 3 Expert

1417 Answers

Are you a KitchenAid Microwave Oven Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...