Question about Dell 946 All-In-One InkJet Printer
My Dell computer (Dimesion E521) does not communicate with my Dell 945 printer. When I turn on the printer it no longer has a message that the printer is on. What is the solution?
You've tried to uninstall and reinstall the printer driver of your printer. But still no luck. The printer still won't print. Or it would say printing but it won't finish printing.
You can try these steps:
1.Check if the firewall is blocking any printer services
2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode
3.Disable all the firewalls
4.Uninstall the printer driver and software
5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
PJL Language Monitor
Standard TCP/IP Port
Windows NT FAx Monitor
7.Delete any items under the ff keys:
8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.
Disconnect printer’s USB cable.
Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.
From the start search box type spool and press .
The spool folder located at c:\windows\system32\spool opens.
Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.
Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.
9.Restart the computer.
10.Check th services status
Start-Run- Type Services.msc and Click on Open
You will see long list of services
You need to make sure following 4 Services are set to Automatically start
Remote Procedure Call RPC
Remote Procedure Call RPC Locater
11.Reinstall the latest printer driver
have a great day.
you can check this link for complete info.
Posted on Oct 01, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Nov 18, 2012 | Dell Dimension 8400 PC Desktop
Jan 27, 2011 | Dell Dimension 9150 (DIM915MIN) PC Desktop
If the installation screen does not appear:
In Windows 2000, double-click My Computer from your desktop.
Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer
Dec 11, 2009 | Dell Dimension E521 PC Desktop
Nov 02, 2009 | Computers & Internet
Jan 16, 2009 | Dell A920 InkJet Printer
Aug 06, 2008 | Dell 962 Photo All-In-One InkJet Printer
Feb 09, 2008 | Computers & Internet
Mar 17, 2013 | Dell 946 All-In-One InkJet Printer
583 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: