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I suggest that you go into the printer properties section on control panel. There Will be a section which allows you to tell the printer the type of paper, size desired, orientation of photo to horizon and etc. There is also likely a selectable setup procedure on the printer's own display to do the same... It sounds like a basic setup format issue....
Ok, I was having this same problem and the solution for me appears to lay in the fact that the "photo tray" was pushed in, signaling to the printer that it should print to the size specifications of a photo (approximately half the width of a standard letter page).
I should also mention that with my problem, the printer would hang at every single print job--presumably to wait for you to input your photo paper--and that executing this fix solved the problem.
To fix this, I followed these instructions:
SOLUTION:Follow the steps below to correct the issue:
Disconnect power to the printer.
Remove all photo paper from the Photo Tray.
Push the Photo Tray completely into the printer.
Snap the Photo Tray out (towards you) sharply.
Reconnect power to the printer.
Print a self-test on 8.5 X 10 paper.
Engage the Photo Tray.
From the Printer Toolbox, select Calibrate the Photo Tray .
Throw it away the Thermal heater has failed and it will cost more than the printer to fix. Dell will not support this item so lie the rest of us you are stuck with a Lemon. Yes Dell sucks, yes they **** again and yes they will keep sucking!
(1) Try rebooting the computer (Press
Ctrl+Alt+Del>Shutdown>Shutdown OR press and hold the power button
down on the front of the workstation/computer/tower/CPU until the unit
(2) If that doesn’t work, then try clearing the print queue:
Start>Settings>Printers>Double-click on the
printer>Right-click on the print job(s) and click
cancel/delete/purge documents and try reprinting a document
(3) If that doesn’t work, then try a power cycle: Try turning the
printer off, then unplug the power supply from the printer, then unplug
the USB cable from the printer then the back of the computer; wait 30
second; then plug the USB cable back into the computer, then back into
the printer then plug the power supply back into the printer and turn
it on – run a test print
(4) Run a Test Print: Start>Settings>Printers>Right-click on the printer>Properties>Print Test Page