Re: instruction on how to wear plantronics 925 bluetooth
The round portion that has the smaller hole in the center, with the small extension, goes into your ear. The squarish loop then needs to be rotated to out, so that it is "hooked" into the curve of your ear. Try different sizes to get the right fit of the loop (the bodies are identical).
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Yes, there is a way to adjust the volume on your Discovery 925 headset.
See page iv to locate volume control button and page 8 for the
instructions in this link for the Plantronics Discovery 925 User's Guide.
Sounds like you have a bum unit. Plantronics gives a 1 year warranty with every wireless product, I'd send it back.
Have you made sure that you're turning it on correctly? You push the call answer button and hold it down for about 3 - 5 seconds before it turns on, until the blue light turns on. Make sure that you don't hold it longer than that or it will go into pairing mode.