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I got a printer HP PHOTOSMART and aparently the printer is connected to the wireless network according with the test report and the computer is connected as well but I got the following message when I run the installetion CD PRINTER SETUP HAS FAILED TO COMPLETE

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Thanks I received a very good tecnical support from HP, for free

Thanks

Posted on Feb 01, 2009

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How do I find the Printer IP address


Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test report displays details about the network settings.

To print the wireless test report
1. From the printer control panel, touch (Wireless), and then touch Settings.
2. Touch Print Reports
3. Touch Print Wireless Test Report.

Apr 09, 2016 | HP Officejet Pro 8610 Wireless All-in-One...

2 Answers

HP photosmart c309 printer continues to not print or will only print the header and stops printing. How do I fix it?


Network troubleshooting
If you are encountering issues using your HP Photosmart over a network, try the following steps in the order listed:

  1. Turn off the router, product, and computer, and then turn them back on in this order: router first, then the product, and finally the computer. Sometimes, cycling the power will recover a network
    communication issue.
  2. For wireless networking issues, run the Wireless Network Test from the product control panel.
    1. Press Setup.
    2. Press the down arrow button until Network is highlighted, and then press OK.
    3. Press the down arrow button until Wireless Network Test is highlighted, and then press OK.
      The Wireless Network Test prints.
    If a problem is detected, the printed test report will include recommendations that might help solve the problem. If you need to change the network settings on your product or have never run the Wireless Setup Wizard, do so now.
    Double-click the HP Solution Center icon, click Settings, click Other Settings, select Network Toolbox, and then select the Wireless Setup Wizard link.
  3. If the previous steps do not solve the problem and you have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool.
NOTE: The diagnostic test might prompt you to connect a USB cable between the product and your computer. Position the product and computer near each other and have a USB cable readily accessible.
To run the Network Diagnostic tool. In the Solution Center, click Settings, click Other Settings, and then click Network
Toolbox. On the Utilities tab, click Run Network Diagnostics.If you are unable to run the Network Diagnostic tool or it does not help solve the problem, check the following sections for additional information:

  1. Make sure that the computer is connected to your network
  2. Make sure that the product is connected to your network
  3. Check to see if the firewall software is blocking communication
  4. Make sure the product is online and ready
  5. Make sure the HP Device Discovery software is running

Sep 09, 2014 | HP Printers & Copiers

2 Answers

I can no longer get a wireless connection. The wireless network test report indicates that the wireless radio is not functioning. The radio indicator light is on. When I try to do a wireless setup, the...


Hi

Try the following steps:

1. Connect the power cord of the printer directly to the wall jack (make sure its not connected to surge protector.
2. Turn the printer On, Press the "Setup" Button, go to "Network", then go to "Restore network defaults", press "Ok" on that.
3. Printer would ask you if you want to restore or not, select "Yes"
4. After that in the same menu (Network Menu), go to wireless test report and print it.
5. If it still shows that the wireless radio is not functioning then only move to next step.
6. Press and hold * and # together on the numeric keypad of the computer.
7. Printer would ask you for a special key combo, enter 1, 2 and 3 respectively.
8. It would open the support menu. Press ok on that.
9. Then scroll to resets menu, select "Semiful Reset"
10. Once you would press ok on this, the printer would go off.
11. Wait for 2 minutes and then turn the printer "On"

I hope this would resolve the issue that you're facing.

All the best!!

Regards

Dec 31, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

I have a hp pavilion dv7-2277cl laptop (64 bit) and a hp laserjet 2605dn. suddenly the communication between the two has gone missing. This is a wireless network and worked until last week. I have down...


The one that is missing in the network is the printer.So try to reconfigure the IP of the printer again using the wireless wizard in the printer manager. Or go to Using the HP Network Diagnostic Utility in Windows - HP Customer Care (United States - English)

Also ; Very seldom does the printer itself cause problems. To determine if you have printer trouble, do the following:
  • If you're using a wireless connection, see if the wireless indicator lamp is illuminated? Can you turn on the wireless radio from the control panel of the printer?
  • Print a Network Configuration page and a Wireless Network Test report from your printer's control panel, if available.
    • Does the Wireless Network Test report indicate trouble?
    • Does the report indicate that the printer is connected to your wireless router, and not to a neighbor's? The network name the printer is connected to will be shown on the both the Network Configuration page and Wireless Network Test report.
    • Compare the printer's IP address [X]
      IP address
      An IP address is a series of numbers by which computers, printers and other devices on a network are known. An IP address is usually issued by the local wireless router (network) from its DHCP service. A device is given an IP address that is similar to the wireless router's IP address. For example, if the wireless router's IP address is 192.168.1.1, a printer may be given an IP address of 192.168.1.5. to the gateway IP address [X]
      Gateway IP address
      This is the IP address of your wireless router. . They should have a similar format (for example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5). If the printer has an IP address similar to 169.254.XXX.XXX, it probably is not connected to your wireless network.
    • On some printers, the Network Configuration page will list all wireless networks detected in your area. Is your network listed among those found? Does it have good signal strength?
    • Are there several wireless networks on your same channel or using channels close to your channel? You should use a channel at least 5 channels away from the closest used channel. Consider changing your wireless router's channel to 1, 6 or 11.
  • Are there any error messages on the printer or unexpected blinking lights (consult your manual to determine what to expect)?
  • Reset your printer (usually by removing the power cord from the back of the printer, waiting 30 seconds and then reconnecting the cord. Consult your manual for specifics).
  • Restart your wireless router [X]
    Wireless router
    A wireless router is networking hardware that allows both wired and wireless devices to connect to a network. When connected to a wireless router, devices such as computers, printers, and other Wi-Fi enabled electronics can share one Internet connection AND connect to each other. Connections can be made to the wireless router through a wireless connection or a wired connection using an Ethernet cable. by unplugging the power cord, waiting 60 seconds, then reconnecting the cord to the wireless router.

Dec 16, 2010 | HP Color LaserJet 3500 Printer

1 Answer

My HP 309 series printer will not stay connected to my wireless network. Can someone help? I end up having to go through wireless network wizard all over again with my WEP password. Very time consuming!


Hello geekgurl !

There are a few things you have to check

When choosing a location for your wireless router, avoid having the following items between the wireless router and wireless devices on the network: long distances, walls, other wireless devices (like cordless phones), and large appliances.

Don't use two wireless routers in your home unless you are very knowledgeable about wireless networking. If your Internet Service Provider (ISP) provides your wireless router as part of their equipment, don't add another wireless router to it or attempt to change the existing settings without the ISP's help or knowledge.

Make the following settings on your wireless router, or verify that they've already been made:

1-Change the manufacturer's default name for the network name (SSID) to something unique.

2-Set the broadcast SSID to "on" or "enable". Note that "on" or "enable" is typically the default setting.

On the printer:

1- See if the wireless indicator lamp is illuminated. Can you turn on the wireless radio from the control panel of the printer?

Print a Network Configuration page and a Wireless Network Test report from your printer's control panel, if available.

* Does the Wireless Network Test report indicate trouble?

* Do the reports indicate that the printer is connected to your wireless router, and not to a neighbor's? The network name the printer is connected to will be shown on the both the Network Configuration page and Wireless Network Test report.

* Compare the printer's IP address to the gateway IP address. They should have a similar format (for example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5). If the printer has an IP address similar to 169.254.XXX.XXX, it probably is not connected to your wireless network.

* On some printers, the Network Configuration Page will list all wireless networks detected in your area. Is your network listed among those found? Does it have good signal strength?

* Are there several networks on your same channel or using channels close to your channel? You should use a channel at least 5 channels away from the closest used channel. Consider changing your wireless router's channel to 1, 6 or 11.

* Make sure your computer is not connected through a VPN (Virtual Private Network). You cannot access devices on your wireless network while connected to a VPN.

* Disable your operating system's firewall and your security system's firewall and re-test. If this fixes the problem open ports in the firewall.

HP's Network Diagnostic Utility can also be useful
Visit this link

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e013-1&h_keyword=dg-NDU&jumpid=ex_r4155/en/hho/ipg/easy_wireless/network_diag/

Check if theres anyway to set an Static IP (does not change) on your printer instead of a Dynamic Hp (constantly changes)

Good Luck !



Aug 13, 2010 | Printers & Copiers

1 Answer

HP Photosmart All in one Printer Wireless printing problem


try reset printer network settings and test again, and check for any high power electronics, nearby printer. because the magnectic fied is a wireless wall that reduces wireless signal.

Jan 03, 2010 | Xerox DocuColor 12 Printer

2 Answers

How to connect wireless HP Photosmart C4780


here is a general steps to connect a printer to a wireless network

http://www.castleink.com/_a-wireless-printer-setup.html


Hope this helps
Thank you

Oct 02, 2009 | HP Printers & Copiers

1 Answer

Wireless Printer will not print wireless or connected


do you have the program disc if you do then inset it to the computer and hit restart installation and then follow the steps but make your you know your router name (SSID) first.

Mar 30, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Hp Photosmart C6180


In order to have a network connection you need to connect your printer to a wireless router that you have. make sure that your computer is already connected to that network.
1. Connect the printer to the router wirelessly. Press the "setup" and then press the arrow key and look for "network". Press ok when you see "network". Press the arrow key and look for wireless setup wizard. After you have successfully connect your printer to the router press ok
2. Check the ip address of the printer by printing wireless configuration page.
3.install the software for the printer
.

Aug 21, 2008 | HP Photosmart C6180 All-In-One InkJet...

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