Question about Dell 5100cn Laser Printer

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Error 009-363 restart printer

Put a new black toner and recieved this error now I can't print

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5 Suggested Answers

SOURCE: Error Lights

it is a bad system board. replace the board, and your printer will work. I've had this same issue on about 75 of 400 1710's we have.

Posted on Sep 18, 2008

  • 1 Answer

SOURCE: dell 5100cn code 009-363

Nicholas -

There is no real solution to this problem that I've been able to find. And I myself have not been able to find anyone that has the service manual for this color printer.

Here is what happened with my printer. I normally use this one company for compatible toner cartridges for our office printers. I've never had any issues with their HP, Brother, Canon Phaser or Dell laser products - EVER. When I went to re-order my Dell 5100cn toners again from them - ordered 2 black and 1 each cyan, magenta and color - none of the toners worked right. When they were installed, the machine produced that 009-363 restart printer message.

Now this company has ALWAYS taken care of me. We thought maybe the chips in the toners were outdated or something compared the the recent firmware update my printer had recently had. So they shipped out a complete new order for me. But the second set of toners did the same thing. So they sent one of their Dell Certified technicians to the office - we are on a cleaning plan with them so he just looked at the Dell printer while he was there doing the other work. He could not find anything physically wrong with the first or second set of toners, but yet they would not work in my printer. He even tried going through the menu options to select "allow non-Dell toners" too - thinking that maybe the printer just wasn't liking the Dell compatibles. I never had to do this before with their Dell compatibles, but it was worth a try. But even when selecting that, the printer still produced the 009-363 restart printer message. He took the toners back with him, and left me with a set of Genuine Dell toners - just to get me through what was happening so I wasn't down a printer.

The company called me and said when the technician returned with the compatible Dell toners they'd shipped me, they installed them in their test Dell 5100cn printer and they worked fine! So it was appearing that the problem might have been my machine or something.

I searched online everywhere, and the supply company I used also spoke with Dell tech support on my behalf - but got no where with Dell as usual - their Tech Support is totally useless!

About a month goes by, and my supply company says that they received a new shipment of Dell chips that have a newer firmware than even what my printer has, and that they'd like to send their technician out again to test them out in our machine. The tech came by, installed all of the toners - and they worked!

So it definitely was something to do with the firmware that was on my printer versus the firmware that was on the chips in their toners. My printer for some reason did not like that "lot" of toners they had made using those chips. And when they produced their next lot with the new firmware chips, the printer accepted everything ok.

Since then I've used their Dell compatibles with no issues. I think it was just a fluky thing as it hasn't happened since. Overall I think you just need to find a company like mine that continuously produces new toner cartridges using new Dell chips in their toners. Once in a while you might get a fluky one like we did, but my company definitely took care of us. Just try to find a company that has a good cartridge - you don't have to keep buying the expensive Dell brand - especially when they don't even know what the problem is caused by either.

Posted on Oct 02, 2008

Bappa170873
  • 505 Answers

SOURCE: Dell 1700 laser printer has Low toner and error lights flashing

Leave the printer on. Open the front and hold down the cancel button until all the lights are flashing in sequence. Close the front while still holding the cancel with the lights flashing and then release the cancel button. This should reset it.

Thanks

Posted on Nov 07, 2008

EmmettPinger
  • 63 Answers

SOURCE: Unable to Print error

try resetting the print jobs from your computer printer que and also resetting all jobs from the printer side also good luck

Posted on May 01, 2009

  • 1 Answer

SOURCE: after replacing toner cartridge, error/toner lights stay on

Open the front of the printer then hold down the cancel button. When the lights flash close the front and it should Reset.

Posted on May 14, 2009

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Canon irc4580i print dark problem


In the process used printer, will be inevitable printed page by your printer have the bad quality prints. For example: Toner specks, Light image, Vertical line, Dropouts, background, Toner smear, Vertical black line and band, Vertical white line, Background scatter, Black pages, Loose toner, Horizontal stripes, Ghost, Uneven Density, poor fusing ...
The common print quality problem Canon IRC-4580 printer
Currently, The Canon IRC-4580 is the laser printer have high speed, easy to use, friendly for user and printing clear text.
However, we can not avoid the damage of some components of the printer when used.
In this article, I will introduce some basic errors with printing quality problems of Canon IRC-4580 printer and "How to fix it".
After viewed artical, you know:
- How to fix (repair/solve) Vertical line (black or white) in Canon IRC-4580 printer
- How to fix (repair/solve) Poor fusing (loose toner) in Canon IRC-4580 printer
- How to fix (repair/solve) Uneven Density in Canon IRC-4580 printer
- How to fix (repair/solve) Light image in Canon IRC-4580 printer
- How to fix (repair/solve) Ghost in Canon IRC-4580 printer
1. Fix print quality problem "Vertical line" for Canon IRC-4580 printer How to fix print quality problem Vertical line
This plobrem "Vertical line" is usally error of Canon IRC-4580 printer. For this "Vertical line" error, technicians divided into two smaller error are: Vertical black line and band and Vertical white line.
Description:
- Vertical line and band: On the printed image appear some straight thin black vertical.
- Vertical white line: On the printed image appear some white vertical voids.
Error location:
- Surface of the charge roller
- OPC drum
- Cleaning blade
- LSU unit
- Developing roller

Cause of error "Vertical line" on the printed page:

- May be surface of charge roller scratched or dirty by toner powder.
- May be have some grooves on the OPC drum.
- May be cleaning blade is damaged.
- May be LSU window or LSU lense has dirty.
- May be surface of developing roller has scratched.

How to fix(repair) "Vertical black Line and Band" for {{SPkey1}} machine:

- Replace the charge roller of toner cartridge.
- Replace the OCP drum.
- Replace the cleaning blade
If printed page are not improved
- Clean the LSU unit by soft cotton cloth and try to print. If Vertical line is not clear on the printed page you should replace LSU unit.
- Replace new axis developer and try to print
2. Solve print quality problem "Poor fusing (loose toner)" for Canon IRC-4580 printer. How to fix print quality problem loose toner
Description loose toner: Toner is not properly fixed on paper, use to hand rubbing lightly on the printed image toner powder may be stick in hand
Error location: toner cartridge or fuser unit

Cause of error "Dark Image or black" on the printed page:

When toner cartridge is empty. You toner refilled by toner powder ware not compatible. This is makes toner cartridge components demaged and temperature of fuser unit is not enough melt to toner powder

How to fix(repair)"Poor fusing (loose toner)" on the printed page for Canon IRC-4580 printer:

With this error, you should replace toner cartridge or fuser unit to fix it.
3. How to fix print quality problem "Uneven Density" for Canon IRC-4580 printe How to fix print quality problem Uneven Density
Description: The printed page has one half light and one half clear.
Error location: Toner cartridge, transfer roller, springs, doctor blade

Cause of error "Uneven Density":

- The pressure force on the left and right springs of the transfer roller is not even.
- May be toner low also causes this error
- Doctor blade has bent
How to repair error "Uneven Density" on the printed page for Canon IRC-4580 printer:
- Replace springs and transfer roller.
- Toner refill toner cartridge Canon IRC-4580 and reset toner cartridge chip (replace new chip) or replace new genuine toner cartridge.
- Replace doctor blade.
4. How to solve print quality problem "Light image" for Canon IRC-4580 printer How to fix print quality problem light image
Description: The printed image is all light and no Ghost.
Error location: Toner cartridge, Developer, HVPS board

Cause of error "Light image" on the printed page

- Enabled toner save.
- Toner cartridge is low
- OPC drum may be faulty by strong light intensity
- Temperature in room is below than 10*C
- Bad contact caused by the toner dirty between the high voltage terminal in the HVPS and the one in the set
- Abnormalities output from the HVPS

How to fix(repair) error "Light image" on the printed page for Canon IRC-4580 printer:

- Disable toner save by change in printer driver.
- Toner refill toner cartridge Canon IRC-4580 and reset toner cartridge chip (replace new chip) or replace new genuine toner cartridge.
- Replace the OPC drum.
- Replace developer.
- After printer is power on, wait 30 minutes then start printing
- Clean up the contact between the high voltage terminal in the HVPS and the one in the se- Replace the new HVPS if the problems are not solved by 4 away above.
5. How to fix print quality problem "Ghost" for Canon IRC-4580 printer How to fix print quality problem Ghost
Description: Ghost occurs intervals of the OPC drum or transfer roller.
Error location: Toner cartridge, Developer, HVPS board

Cause of error "Light image" on the printed page

- OPC drum has fauty.
- The life of the transfer roller has been expired
- The high voltage terminal is contaminated by toner powder or

How to fix(repair) error "Light image" on the printed page for Canon IRC-4580 printer:

- Replace OPC drum
- Replace transfer roller
- If performed 2 away and the error does not clear, you should replace ganuine toner cartridge .
- Replacce HVPS board.

Oct 29, 2016 | Canon Office Equipment & Supplies

1 Answer

How do i clear the error code F2-64 on Sharp MX-3500N


F2 64 TONER SUPPLY ABNORMALITY ERROR (BLACK)

Have you tried replacing the Black Cartridge ?

Dec 17, 2014 | Sharp MX-3500N Laser Multifunction Printer...

1 Answer

What could be the problem on ricoh printer sp c420dn its given me error code sc 364


Probably you have just replace some of the toners (black). The toner density is too high. Restart printer and try to print full A4 black page.

Aug 30, 2014 | Ricoh Aficio SP C420DN Laser Printer

2 Answers

Dell Printer problem


Generic toners often cause this error. Was the cyan you purchased a aftermarket compatible?

Jul 26, 2012 | Dell 5100cn Laser Printer

1 Answer

HP 4015x and I get an insert black cartridge error. Not sure what I should be replacing on it or what to check on the printer.


Thank you for contacting FixYa with your printer inquiry.
This error is most common when your toner cartridge has reached it's end of life. Sometimes it will alternate with "This cartridge has reached a low threshold error" which indicates you can keep printing but need to order a new toner cartridge. See page 155 of your support manual for more on this error.
See page #117 of your user guide for toner installation instructions. http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01295101/c01295101.pdf
If you have installed a new toner cartridge and receive "Remove Shipping Lock Error" that means you have not removed the protective strip on page 118 step #5.
You can order new toner cartridge from HP PartSurfer or retail merchant where printer purchased.
http://partsurfer.hp.com/Search.aspx?SearchText=CB511A CC364-67902 Black print cartridge - Prints approximately 24,000 pages per cartridge CC364-67901 Black print cartridge - Prints approximately 10,000 pages per cartridge
Hope this helps helps. Please keep us updated and remember to rate this answer.

Mar 30, 2011 | HP Laserjet P4015x Printer

1 Answer

Invalid Black Toner Xerox Phaser 6110 MFP


reload the driver again and if it persists, change the toner

Jun 23, 2009 | Xerox Phaser 6110MFP All-In-One Laser...

1 Answer

Fairly new toner and display reads "Install black cardtricge"


I have just resolved the "Install black cartrige" issue on my printer I am not sure if it will solve everyone's problem but these are the steps I took to solve the problem.

1. removed the black cartrige.
2. removed all the paper from the tray and noticed that one of the pages was a little jammed.
3. I then turned the printer on and off again and still encountered the "Install black cartrige" error message.
4. I then put the black cartrige back in the the printer and restarted the printer.
5. When the printer restarted it started to initialize correctly and I perform some test prints to confirm that it was back up and running.

Apr 07, 2009 | HP LaserJet M1522nf Multifunction Printer...

1 Answer

Unable to Print error


try resetting the print jobs from your computer printer que and also resetting all jobs from the printer side also good luck

Nov 08, 2008 | Ricoh Aficio SP-C210SF Printer

3 Answers

My printer is not printing


My printer at work kept saying it was low on black toner. I finally replaced when I got the message Black toner supply error. I gave it a minute or two to adjust itself and when that didn't work, I turned off for about ten seconds and then restarted it. I've only had two problems with this printer and I have had to turn it off both times before it would work perfectly, if that helps anyone.

Nov 05, 2007 | Samsung CLX 3160fn All-In-One Printer

4 Answers

Samsung scx 4216f all in one printer


Searching on Google on how to access the fuse I found a page that showed you how to reset the counter without replacing the fuse. It was simple, access the TECH menu and select NEW CARTRIDGE. Here are the instructions:
[menu] - [#] - 1934 - [menu]
Then select “NEW CARTRIDGE”

Restart Printer to get out of the TECH menu.

May 11, 2007 | Samsung SCX-4216F All-In-One Laser Printer

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