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Unfortunately wer purchased two new hp office jet 7610 which do not come with cabling and we could not get the fax to work. I spent 3 days on the telephone with hp and British Telecom each of which blamed it on each other. After doing some research on the internet I discovered that hp require a strange cable formant which is called a 'cross-over cable' is required. I bought them from cabling4less.co.uk and the product code is BT-203X. They can be found on their web site www.cabling4less.co.uk The link is: http://www.cabling4less.co.uk/category.php?cat_id=237 This should resolve this frustrating problem.
First, disconnect the fax from the wall and any other device ( after powering down), let set about 30 sec to 1 min. and then only plug the power and phone line into device and power up. Try a hook ( like you are making a call) call to a known fax number, listen for the communication tones -- if they are there, hang up and try to send a fax to that same number. If the error continues you have a scanning problem with the device.
I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.