Question about Respironics Finger Pulse Oximeter 1 year Warranty Each

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Model 950 respironics oximeter stopped working

After working a few times today, it stopped working. I assumed it just needed new batteries. when i opened it i saw that one battery had leaked slightly. i cleaned what i could...the contact points looked okay, but now no sign of life, even with new batteries. I tried a few times, each time with another set of new batteries. any hope? We need to be able to service it ourselves since we are in a remote area of Venezuela. My husband needs to be monitored so this is very important to us. We have had it about 5 years.  thank you.

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  • dovidagoodma Apr 02, 2009

    I appreciate your taking the time to write. The solution you suggest of course is of no help since obviously having owned the unit for 5 years I know how to position the batteries. Also...I said I was in a remote part of VZ, not exactly a place where I can buy a new unit, even if I could afford one.

  • dovidagoodma Apr 02, 2009

    Thank you for this reply.
    My serial number is 110976249.
    From what you wrote it looks like it could be serviced.
    What does that mean in terms of cost, if any, if the unit has to be replaced? We definitely cannot afford a new one. Thank you

  • dovidagoodma Apr 03, 2009

    Thank you again. One question you did not answer is - what does servicable mean? Does that mean we are still under warranty?
    You yourself said there is not much that can be replaced and that most likely the circuitry got injured from the battery acid.


    In our case - does serviceable mean they will replace the unit?
    Can they give you any idea if there is any cost to us?

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Here is the manual for your device http://global.respironics.com/ServiceManuals/Service950Oximeter.pdf

The troubleshooting guide does recomend making sure you have the batteries postitioned correctly. Also if the battery did leak into the unit it might have ruined it, I would really suggest getting a new unit to ensure acuracy it is sensative equipment and it sounds like the unit may have been comprimised.

Posted on Apr 01, 2009

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  • Carol
    Carol Apr 02, 2009

    I understand that you have had the unit for some time however sometimes we make simple mistakes in life so troubleshooting usually starts at the simple things. I did email the manufacturer and here is the reply:



    Well the first thing to determine is the serial number of your 950. If it falls within these numbers it is no longer serviceable.



    950 Oximeter (S/N Beginning w/ 1001xxxxx)

    950 Oximeter (S/N Range 110900000 through 110950000)



    But if it is not in those ranges it can be serviced but must come back in for repair. We do not have repair parts for these devices. Only a few accessory and wear & tear items like the spring or grip insert. From what you described the internal circuit board in that unit got some of the battery leakage and you may just want to replace it.



    Regards,

    Philips Respironics Product Support

  • Carol
    Carol Apr 03, 2009

    I wrote to them regarding cost here is the reply:



    That serial number is serviceable. You would need to facilitate that return through a homecare medical provider as we do not deal direct with the patients. I am not sure what your budget is but these can be purchased via the internet for under $400. I do not know the cost of service.



    Regards,

    Philips Respironics Product Support



    I looked up the number for service however i am not sure they will deal with you according to the email they only deal with the medical supplier, Do you have a way to contact the place that you purchased it from?

    For technical support and before returning any equipment, call

    Respironics:

    Technical Support Telephone: 1-800-421-8754 (USA and Canada)

    Technical Support Telephone: 1-770-499-1212 (International)

    Customer Service Telephone: 1-800-345-6443 (USA and Canada)

    Customer Service Fax: 1-800-886-0245 (USA and Canada)





  • Carol
    Carol Apr 03, 2009

    Here is the warranty policy from the website, the way I understand it you would have to pay for the repair, however from what is stated I don't think they can repair your problem. I would start looking online for another unit, prices seem to vary from site to site on different models and several sites ship worldwide. Sorry I know its not the answer you wanted to hear.


    Warranty

    RESPIRONICS, INC. (RESPIRONICS) warrants to the purchaser that

    the Model 950 (excluding batteries, lanyard and lanyard lock) will be

    free from defects in material and/or workmanship for one year from

    the date of delivery. During the warranty period, RESPIRONICS will

    correct any defects in material or workmanship to conform to

    specifications, free of charge. RESPIRONICS reserves the right to

    replace the Model 950 with a comparable unit. Shipping costs are the

    responsibility of the purchaser. Any replacement parts or units are

    warranted for the remainder of the original warranty period. The

    purchaser must notify RESPIRONICS of a defect within the

    applicable warranty period, and return the Model 950 in question.

    Proof of purchase may be required before any warranty consideration

    by RESPIRONICS occurs. This warranty is not transferable.

    Any sign of tampering with the Model 950, voids the warranty in

    its entirety.

    This warranty shall be the sole and exclusive remedy by the purchaser

    thereunder for any units or accessories delivered to the purchaser that

    are found to be defective in any manner, whether such remedies be in

    contract, tort or by law.

    DISCLAIMER AND EXCLUSIVITY OF WARRANTY:

    THE EXPRESS WARRANTIES SET FORTH IN THIS MANUAL

    ARE EXCLUSIVE AND NO OTHER WARRANTIES OF ANY

    KIND, WHETHER STATUTORY, WRITTEN, ORAL, OR

    IMPLIED INCLUDING WARRANTIES OF FITNESS FOR A

    PARTICULAR PURPOSE OR MERCHANTABILITY SHALL

    APPLY.

    The purchaser agrees to pay a $100.00 (USD) service charge for a

    warranty repair request on any Model 950 sent to RESPIRONICS that

    is determined to be within specification.

    Non-warranty work is charged at the minimum repair rate effective at

    the time of the Model 950 return to RESPIRONICS. All repairs

    include a complete functional test using factory test fixtures.


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