Question about Mitel 5220 IP Phone

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Need to change greeting

Hard to understand book for Mitel 5220 IP Phone.

Can not find way to change main greeting.

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Main system greetings can be changed via the administrator mailbox, dial your voicemail huntgroup number, on answer press the * key and supply the admin mailbox number which is usually 999 or 9999 the default pincode is 8642 then follow the voice prompts to change the system greeting.

Posted on Mar 18, 2009

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1 Answer

How can I change the time on my Mitel 5220 IP phone? What is the website that I need? I think it's a Mitel website?


The time on the phone comes from the hosting system, a 3300, 200 or 5000. Somone with access to this system needs to change the time for you.

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Make sure that it is a Dual Mode 5220. If it is you can use it as a SIP extension. It wiill say it on the back of the Mitel phone next to the 5220.
If it is a dual mode phone you can purchase a sip trunk from a provider and then would be able to use the phone.
When you boot up the phone hold the blue super key while the phone boots, hit the no softkey till you get to phone mode. Hit yes it will allow you to change the phone from minet to sip. This should get you started in the right direction.

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1 Answer

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Hi Cindy,

a couple of requirements here;

1~ you need to know the VM huntgroup number ie; number dialled to access the voicemail system
2~ the administrator mailbox number usually, 999 or 9999 by default
3~ the admin vm pin code which is usually 8642 by default

basic menu selection;
4 change system gereetings
1 change primary greetings

the system will supply voice prompts to allow you to change system greetings,
The superkey is the Blue key on the top left of the set

4 sys gereetings
1 pri greeting


if you are trying to change AA greetings follow the above just change the VM box number to the one associated with the Auto attendant alternativly you can configure the greeting from the System administration tool under the following ;

Sys Administration menu -> Voice Mail -> System audio files Update

select the AA greeting and greeting type

Feb 02, 2009 | Mitel 5220 IP Phone

1 Answer

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You'll need to log into the voicemail server or PBX that hosts the VM and reset the passcode for each mailbox you're trying to access. If you have an embedded Mitel VM you can change the passcode by logging into the Admin mailbox then select option 2 to edit mailboxes, pick the mailbox to edit and follow the prompts until you have the option to change passcode

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1 Answer

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What Mitel phone system do you have. 3300ICP you can change it in programming same with a 200ICP.

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You need to log into the PBX and change the name in the Telephone Directory. You can't do it from the phone

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