Main system greetings can be changed via the administrator mailbox, dial your voicemail huntgroup number, on answer press the * key and supply the admin mailbox number which is usually 999 or 9999 the default pincode is 8642 then follow the voice prompts to change the system greeting.
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You will need your system administrator to change the call reroute assignment of your phone, or you have call forwarding active to a location the system can not route a call to. Either scenario your phone administrator can resolve quite easily.
Make sure that it is a Dual Mode 5220. If it is you can use it as a SIP extension. It wiill say it on the back of the Mitel phone next to the 5220.
If it is a dual mode phone you can purchase a sip trunk from a provider and then would be able to use the phone.
When you boot up the phone hold the blue super key while the phone boots, hit the no softkey till you get to phone mode. Hit yes it will allow you to change the phone from minet to sip. This should get you started in the right direction.
1~ you need to know the VM huntgroup number ie; number dialled to access the voicemail system
2~ the administrator mailbox number usually, 999 or 9999 by default
3~ the admin vm pin code which is usually 8642 by default
basic menu selection;
4 change system gereetings
1 change primary greetings
the system will supply voice prompts to allow you to change system greetings, The superkey is the Blue key on the top left of the set
4 sys gereetings
1 pri greeting
if you are trying to change AA greetings follow the above just change the VM box number to the one associated with the Auto attendant alternativly you can configure the greeting from the System administration tool under the following ;
Sys Administration menu -> Voice Mail -> System audio files Update
You'll need to log into the voicemail server or PBX that hosts the VM and reset the passcode for each mailbox you're trying to access. If you have an embedded Mitel VM you can change the passcode by logging into the Admin mailbox then select option 2 to edit mailboxes, pick the mailbox to edit and follow the prompts until you have the option to change passcode