Question about Dell 924 All-in-One InkJet Printer

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Low Ink Message

I have changed both Cartridges on my AIO 924 but every time I try to print a get a message that the reserve tank for my Black ink is low. If I click on continue, I get the message that both my cartridges are almost out of Ink.

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Try taking it out clean the contacts with a pencil eracer and reinstal . work a try.
Your printer support site with troubling shooting link:
http://support.dell.com/support/topics/global.aspx/support/product_support/product_support_central?~ck=ln&c=us&l=en&lnki=1&s=gen 

Posted on Feb 04, 2009

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New black cartridge installed. Won't print. HELP please.


Try

Resetting the Ink Counter When an ink tank is replaced, the ink counter must be reset. The low ink warning is only displayed properly if the ink counter is reset.

Message Prompting Confirmation of Ink Tank Replacement
If an ink tank is removed, the printer will output a message prompting you to confirm replacement of the ink tank at the start of the next print job.
When an ink tank has been replaced, follow the procedure below to reset the ink counter. The low ink warning is only displayed properly if the ink counter is reset.
Important
If infrared communication is performed in Windows XP or Windows 2000, the printer will not output the message asking for confirmation of ink tank replacement.
Reset the ink counter from the printer driver when you replace the ink tank.

1 Check the message, and click Yes.

Note
Mistakenly clicking No instead, will prevent the low ink warning from functioning properly. If this happens, be sure to open the driver's Properties dialog box and manually reset the ink tank counter in the Maintenance tab.


2 Select the replaced ink tank, and click OK.
The dialog box allows you to select the replaced ink tank.
When both black and color ink tanks have been replaced, select both Black and Color.
If you have not replaced the ink tank with a new one, click Cancel.

Resetting the Ink Counter in Printer Properties dialog box

1 Open the Printer Properties dialog box and click the Maintenance tab.
2 Click Ink Counter Reset.
3 Select the newly installed ink tank, then click OK

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Dell Photo AIO Printer 924 - Printer Busy


Might need a new printer. Lexmark printers can be troublesome.

Jul 14, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Printer Always Indicates Ink is Low or Cartridge is Incorrect


To get rid of the low ink warnings google the specific error message with 'ink refill' and look for 'engineers reset' or similar ..

NB. Dell printers (re-badged Lexmarks) are notorious for ink usage and high costs .. so my best recommendation would be to throw it away and purchase something else ..

Nov 30, 2008 | Dell 922 All-In-One InkJet Printer

1 Answer

Full black ink cartridge - but says there is no black ink


To run a nozzle clean, perform the following steps:
  1. Verify the All-In-One Printer 924 is powered on and connected to a computer.
  2. Verify that the paper support (input tray) has clean, plain white paper loaded.
  3. Press the Menu button.
  4. Press the Down button until Mode: Maintenance appears on the LCD screen.
  5. Press the Menu button.
    The Dell 924 Maintenance Menu appears on the LCD screen.
  6. Press the Down button until Clean Cartridges appears on the LCD screen.
  7. Press the Start button.
    The AIO 924 prints the cleaning page. This process cleans the ink cartridges and resolves many print quality issues.

Wicking the cartridges and cleaning the contacts on the back of the cartridge should be performed if the nozzle clean was performed and the quality was not satisfactory.
Wicking the Cartridge
  1. Ensure the printer is powered on.
  2. Lift the scanner unit.
  3. Open the cartridge latches and remove the cartridges from the carrier
  4. Take a clean, damp cloth and wipe the nozzle of the print cartridge from front to back

Cleaning the Contacts
  1. Turn the cartridge so that you are looking at the contacts on the back side of the cartridge
  2. Using a clean dry cloth, wipe the contacts in the direction, so that no dust or other contaminants are visible.
  3. Clean the contact inside the printer with the dry cloth used to clean the cartridge contacts.
  4. Replace the cartridges in the carrier and close the scanner unit.
  5. Print the document again.
  6. If the print quality does not improve, repeat the steps for cleaning the nozzles and contacts up to two more times as needed.
Verify the Ink Cartridges Are Installed in the Proper Slot
  1. Remove the ink cartridges from the printer.
  2. Read the label on the side of both cartridges to identify which is color and which is black.
  3. Install the black cartridge in the slot on the left and the color cartridge in the slot on the right
  4. Close the ink cartridge lids and make sure they lock in place.
I hope it helps!!!


Nov 18, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Installing ink cartridge


I've had this problem too. The only way to make the message go away is to buy the ink from Dell. Although generic ink cartriges will work the printer will not/can not reset the "low ink" message unless you buy the cartriges directly from Dell. So you can use another brand, but you'll just have to overide the low ink message when it pops up by telling it to continue printing. Then you can tell when the ink is low by seeing it when it prints out.

Sep 10, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

924 says that black ink cartridge not installed


Hmmm....that sounds to be an issue with the ink cartridges...

You might be using ink cartridges purchased other than Dell or Staples...since these are the two who sell Dell Ink.

If thats not true, then take out both the cartridges in the printer.

Lets isolate the issue

1. Try only Black cartridge on Color slot(right). If you get Install both ink cartridges error, then its an issue with the Black ink cartridges and if you get message that install Black ink cartridge then its an issue with the prrinter.

2. Now install only color cartridge on Black cartridges slot(left), If you get color cartridge missing then its an issue with the Black cartridges which you are using and if you get install both ink cartridges then its an issue with the black slot on printer.

3. If issue found to be with Black ink cartridge then wipe the Nozzles(bottom) of the ink cartridge with lint free cotton cloth from back to front 5-6 times.

4. Also try replacing the ink cartridges purchased only from Dell or from Staples. Purchased from somewhere else or refilled might not work.

5. If issue found to be with printer, then i would suggest you to purchase new printer then.

Hope this fix the issue

Aug 14, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Problem with Dell ink jet refill....


Are you using the Dell software to replace the cartridge?
If you where just replacing without running the software then it wont know you have replaced the cartridge.
Let me know.
Zod

Apr 24, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Low warning annoying me


Dell's proprietary grip on its printers causes this message to appear with any non-Dell or refilled cartridge. The messages/ink filled levels will only be reset if you buy a new Dell ink cartridge or have a way to update their encoding strip.

The good news is that you can still use refilled cartridges just minimize the level warnings to the task bar and ignore them when they come up. Everything should still print fine.

Nov 29, 2007 | Dell 924 All-in-One InkJet Printer

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Refilling Ink in Canon Pixma MP830


Hello, I found this in a repair manual for the MP830. summery is to press and hold the stop/reset button for 5 or more seconds. I copied the info from the manual too. The remaining ink amount unknown. [1683] (Applicable ink tank icon) The remaining level of the following ink cannot be correctly detected. An ink tank which has once been empty is installed. Replace the applicable ink tank with a new one. Printing with a once-empty or refilled ink tank can damage the print head. If printing is continued without replacing the refilled ink tank, press the Stop/Reset button for 5 sec. or longer to record the use of a refilled ink tank. Note: After the above operation, the function to detect the remaining ink amount is disabled.

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