We purchased our Tom Tom last August it worked fine the few times we used it at that time. We tried using it again around Christmas and we couldn't get it to do anything. the screen lights up but nothing happens when you touch the screen .,We have tried to reset it but it didn't work.
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I believe simply pushing the reset button will fix your problem. The reset is located under the frame around the screen. To remove the frame, use your finger nail to carefully lift it off the screen. Then just push the reset button and you should be back in business.
I did find out how to solve the problem. I can't remember exactly where I found the solution but I think it was on TOMTOM website. You have to connect to TOMTOM home and reinstall the application. I put the TOMTOM disc in the computer (which came with purchase) and reinstalled the program. Which I thought was weird as everything appeard to be fine with TOMTOM home). Anyway, it worked. Good luck.
your screen needs to be recalibrated
Press the "Menu" key
When the "Automatice Brightnesss comes on the screen
Press the "Find" Key,
follow the instructions you will have to touch the dot that comes on the screen about four times and then you will be able to touch all keys when completed