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I was wondering if the original poster of this problem found a solution. My printer does the EXACT same thing. B & W printing is perfect. Any color print jams in the fuser. The printer feeds the paper too far (from thin copy paper to cardstock) so that the top of the page is cut off. Konica sent me a new fuser but that did not solve the problem. Again, this only happens when printing any page that has color on it (even a document with only one letter in color). B&W printing is unaffected.
The printer tells you to insert a letter format paper in the mp (multi purpose) feeder (the manual tray). If you press the GO key the print probably proceeds with print job (if has the paper loaded in mp feeder)
You have send a print job from your application (ex. word), and the paper format in this appl. is letter. The printer tells you to insert a letter format paper in the mp (multi purpose) feeder (upper the tray). If you press the GO key the print probably proceeds with print job (if has the paper load in mp feeder)
The document you're trying to print is formatted for legal size paper, and the tray contains only letter size. if it's a legal size, put legal paper into the MP tray, or override the setting and manually select "letter size" in the printer dialog box.
There could be a few issues causing this problem. 1. Your document size on the actual document you are attempting to print believes it is letter (which is the default).
To change this setting, you must tell the computer you wish to print on legal paper.
To do this in MS. OUTLOOK:
Put the curser at the top of the page then...under 'File-Print-Preferences-Layout-Advanced-Paper size-change to legal (from Letter'
-slightly tedious...but follow along and this should help
2. The printer needs to be adjusted to hold the legal paper. Open up the legal tray to adjust the paper holder to hold the paper snuggly...it slides roughly.
Hope this helps..if you need more assistance please ask...also please rate my solution. PLEASE note that anything other than a FIX-YA is actually a negative rank...and will lower my success...I didn't make the system...but that is the way it is in FIX-YA. thanks bearb
It may not be the size settings, it may be that you need to reinstall the driver software. The Best thing to do first is unhook the pritner from the computer and uninstall the printers software. Once it's uninstalled, Reboot the computer. then Reinstall the Software, inserting the pritner cable when advised to, this usually resolves the issue, If it doesnt, then there is eithe a firmware or a sensor or feeder failure. Those are best to be troubleshooted by Dell themselves.