Question about Microsoft Wireless Optical Notebook Mouse 4000
The mouse itself used to work perfectly, but recently it stopped connecting. As i plug in the USB to the port the green light that says connect on the side does not light up anymore and the wireless mouse does absolutely nothing.I have replaced the battery, sometimes if I'm lucky a little text box pops up saying the USB malfuctioned.
This is my third Microsoft 4000 wireless mouse to do this. No matter what I try, I cannot get it to work. After troubleshooting the mouse,the official status indicates that it is working properly when it obviously is not. All lights are lit up but the cursor won't move. Plugging another mouse into the same port works without a problem.
Turn the mouse over and find the small
rest/connect button on the bottom of the mouse and press it to
Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press the mouse. This should be done whenever you change batteries or glitch.
Hope this helps you. Bud
Posted on Feb 17, 2009
If the wireless receiver is plugged in, the light is not on, the computer makes an unusual sound (dun dun dun!) when you plug in the receiver, if the red light under the mouse is working.
If there is no yellow exclamation point next to the mouse in the device manager, try a fresh set of batteries. Even if the mouse lights up, the batteries can still cause problems. If the batteries are low, they will not transmit the wireless signal correctly.
Open the device manager, for windows 7 press the start button and type "Device Manager"
Find the mouse on the list, it should have a yellow exclamation point next to it.
Right click the device
Click "Update Driver"
Click "Brows My Computer"
Click "Let me pick from a list of device drivers on my computer"
Un-check the box that says "Show compatible hardware"
On the left hand side, choose "Microsoft"
****On the right hand side, choose something on the list that is the most similar to your model.
Microsoft has released many many different mice, some wireless, some wired, some optical, some laser etc etc etc. The model numbers are different but the drivers are usually the same. Sometimes windows has trouble figuring out exactly which one is which.
Once the drivers have installed successfully, you will need to reboot your computer.
Once the computer has rebooted, if the mouse is still not responding, you might need to reconnect the receiver with the mouse by pressing the button on the receiver, then the button on the bottom of the mouse that says "connect"
If it's still not working, repeat these steps from the top and choose a different device. Keep trying this until it works.
This same process should work for most other windows operating system, you just need to figure out how to find the device manager. Usually in the control panel.
Posted on Mar 17, 2014
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 10, 2011 | Microsoft Wireless Notebook Optical Mouse...
Dec 26, 2009 | Microsoft Wireless Notebook Optical Mouse...
Nov 11, 2009 | Microsoft Wireless Optical Notebook Mouse...
Jul 21, 2009 | Microsoft Wireless Optical Mouse
Jul 08, 2009 | Microsoft Wireless Notebook Optical Mouse...
Dec 30, 2008 | Microsoft Wireless Optical Mouse
Dec 22, 2008 | Microsoft Wireless Notebook Optical Mouse...
Aug 19, 2008 | Microsoft Wireless Notebook Optical Mouse...
Apr 28, 2008 | Microsoft Wireless Optical Notebook Mouse...
Apr 05, 2008 | Microsoft Wireless Notebook Optical Mouse...
Apr 02, 2013 | Microsoft Wireless Optical Notebook Mouse...
3,032 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: