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its important to find out whether the \'lines\' are in scan direction/ or only through Radf or only from scan glass,
if the lines are only showing when documents are fed throught the Radf, then the problem lies with the document scan plate( left of the main glass platen (about 2" in width)) or with the scan plate blade cleaner
if the lines ONLY appear when copying from the Glass then the issue lies within the optics (probably nothing more than a clean will be needed)
another question would be to ask if the lines are solid (black line overprinting image) or if they are \'missing\' lines where the image has failed to copy, sometimes it can be hard to work out which side the fault lies,so try shaded greys as a copy original .
if the scan lines are appearing on both Radf and Glassplatten ,mode then the issue may be dirty optics/ccd sensor or it could e an indication of the ccd failing or image control pwb in error while interpreting the image file.
what to do
1) place a grey sheet of paper in the Radf and have the copier photocopy both sides of the original and print to single sided sheets ( so the printer turns the original over to complete the task)
observe the result.
2) have the copier photocopy directly from the platten glass- single sided.
observe the result.
ckeck to see if the error has appeared on both sets of prints ,
if the error has only appeared in the first set of prints then the issue may be a tiny DOT on the slit glass (left of platten) - a dot on this glass will indeed appear as a Line as the original is scanned across the glass.
Do you have black lines in your scanned or copied documents? The typical problem is ink, correction fluid or trash blocking the image sensor. Look at the picture below, the image sensor is marked by the gray box. Use a paper towel dampened with window cleaner to clean this glass strip. Do not spray windows cleaner on the glass just the paper towel. Gently scrub the glass to clean off any trash or marks that may be there. Let the glass dry for a few minutes and then try to copy or scan something.
You should have a clean copy now. If you have any questions you can contact us at: email@example.com
You can fix this yourself by cleaning the scanner glass. When you insert a document to make a copy it is pulled in and travels over a thin strip of glass. When something gets stuck on this glass it is read or scanned as a solid line. What you need to do is make a copy. Then put that copy in the feeder the same way you put the original document in. Now the line on the copy will "line up" with the area of the glass that has something stuck to it. Use this as a guide to pop open the feeder cover, locate the glass and clean it with a cloth dampened with a bit of glass cleaner. Once you have it cleaned just run a copy again and the line should be gone. Sometimes a small flashlight helps to locate the glass.
Good Luck and Thank You for using Fixya.
The line issue is caused by something on the image sensor. To get to it and clean it just pull the front up where you put the paper into it to scan. Inside you will find a glass strip, this is the image sensor. Use a paper towel dampened with window cleaner and gently scrubbing the glass strip, After cleaning the strip let it dry for a minute or teo before you close the cover and try a scan. It should be clear and should copy great again.
I hope this helps, if so please rate our solution.
the problem is in the scanner, open it up and see if you can find any smudges, and clean any obstruction, any ink, liquid eraser residuals, can cause this part to appear as lines on your copied faxed image.
dont concentrate on the printer this is a scanner problem
There is something on your scanner glass. Clean the glass with glass cleaner. If this happens when using the automatic document feeder, open the top side cover where the paper feeds into. There is a narrow glass strip there. Clean that as well.
If this fails, the scanner head has a bad sector on the CCD and will need to be replaced. You will probably find that it will be cheaper to replace the printer entirely if that is the case.
Try this: make a copy and stop it when it reaches the cartridge ( has to have image on paper) take out paper and look at it, does it have blurry copies? if yes, then the problem is with the cartidge or (worse) the laser printing device ( expensive).
Take a chance and replace the cartridge. if still there you need to replace the laser unit.
If it does not have blurry copies when you stop it at the drum then check the fuser unit( doubt it ) to see it it has any writing or toner on it.
You have a scanner problem. You might try and make sure you're using the right plug for it. If you can figure out how to take the glass off, you should try cleaning all the glass and mirrors. You should also clean the area just above where the scanner rests when it's not being used (you'll see a white strip there). If none of this works, you'll probably need a new scanner. Junk the thing.