Question about HP Officejet Pro L7590 All-in-One InkJet Printer

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Our printerhead keeps going bad

The magenta/cyan printer head (C9382A) for our officejet HP printer is constantly going out. Is there a quick fix to make it last longer or is this always going to be a problem.

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You should call HP and tell them you need a new printhead. There is a feature in your priter software or in the menu to clean printhead. Try a deep clean.

Posted on Jan 30, 2009

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My HP 6500 only prints yellow and black. I refilled all three color cartridges and only the yellow is working. Any ideas?


This printer having four cartridges and two print heads.Each print head having two pens, black, yellow & magenta,cyan. As you said yellow & black are OK.. So replace Magenta & Cyan print head..

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The printer keeps saying there is a problem with the printerhead with the black/yellow. what can i do to fix this problem. The black yellow cartridge still have some ink in it. do i need to just change the...


Unfortunately, it sounds like you need a new printhead C9381A. You can hope that it's clogged from lack of use and go into printer properties and attempt to clean it (it will use a lot of ink in the process). However, the the black/yellow printhead generally wears out faster than the C9382A cyan/magenta printhead. Replacement should cost around $70 for each.

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My HP Officejet Pro L7780 All-In-One InkJet Printer was jammed with paper. I believe I got it all out and now the display reads" Printhead problem- the following printhead has a problem: magenta/cyan...


There are two possibilities here Joanne, first, it could be a false error message or else second, the Cyan/Magenta print head has gone bad.Try the following:
1. Take the Cyan/Magenta printhead out. Remember, the printhead...not the cartridges.
Clean the copper contacts with a Q Tip, moistened with plain water. Wait till it dries, put the printhead back in.
2. If this does not resolve the issue, unplug the power cord from the back and press and hold the power cord for 30 sec. This will drain all the static charges. Plug it back after a couple of minutes and see if the error message re appears.

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2 Answers

HP officejet Pro L7580 print head is not working properly.


i order the 8 jan 2010 2 print heads No : 88 (ref hp c9381a for black/yellow and ref hp c9382a for magenta/cyan) and i receive it after 4 days.


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