Question about HP Pavillion ZV6000 Notebook

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Computer does not recognize CD/DVD drive

One day, my computer just stopped recognizing the CD/DVD drive. The CD spins when it goes in, but nothing happens. It does not show up on "my computer" either. I tried system restore, and it didn't work, so I backed everything up and reformatted my hard drive, which also didn't work. Now I am truly at square one. What should I do? (This computer is about 4 years old.)
Thanks, Lara

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  • laralou719 Jan 31, 2009

    Thanks for your suggestion. Question- If I uninstall the driver, why would it be installed or recognized when I turn the computer back on?

  • sverma1100 May 24, 2009

    When I insert CD in drive, it does not recognize.When I click F_drive ( CD/DVD Drive Folder), the message prompts- " Please insert CD"



    Please help.

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If you didn’t already ready try to remove the driver in save mode then try this:


Boot PC hold down the F8 key, start in safe mode. No other safe modes, usually the top one.

Once in safe mode right click on “my computer” go to properties, hardware tab, click device manager button. Or just hold down your window key on your keyboard and press the “pause/break” key.

When the window opens, DVD/CD is usually 4th in the list. Click the + to open the list, right click on any and all cd/dvd devices in the list and uninstall.

Close all your windows, and SHUTDOWN your pc the normal way, start, shutdown. Once the computer is off, pull the power cord out AND the battery if it’s a laptop for at least 30 seconds. Plug it on and turn it on, if the drive isn’t recognized and installed then your drive is bad or a cable could be loose.

If it’s the drive, replace it with a dvd burner for less than $50 and get back to enjoying your computer!

Posted on Jan 30, 2009

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If updating the drive firmware does not work, then replacement of the drive will be necessary.

Posted on Jan 30, 2009

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