Question about Philips WACS700 Shelf System

2 Answers

System does not physically accept CD into slot.

I posted this prob before & it was kindly suggested that I upgrade software from Philips' site: Unfortunately I have no way to load the sofware into the WACS- I obviously cannot use the (Philip's) suggested method of burning it to CD & then loading it....

Also, I contacted Philips & told the guy on the 'phone that I'd be quite happy to pay to have it repaired. He said they'd send me an estimate & arrange for pick-up if I was agreeable.....That was five weeks ago, still nothing from them I'm afraid.

Incidentally: Curry's- where I purchased the unit, were almost, but not quite, damned rude. If I didn't have their extended warrantee I could go f**k myself seemed to be the attitude as far as they were concerned. Well f**k them, they won't be getting any custom from me in the future!

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  • dougmeredith Jan 30, 2009

    Hey Abrsvcs,



    Thanks for the prompt reply to my query.



    I am located in Ramsgate in Kent & would appreciate it if you could give me an idea as to where I might get the unit repaired locally I would be extremely grateful.



    Sorry for the cussing, I coulda throttled the sarcastic toe-rag on the other end of the 'phone at Curry's though.....



    Thanks a lot, Doug.

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Unfortunately, in order to resolve this problem, a visual inspection of the unit is required. The unit must be partially dis-assembled to determine the problem. Where are you located? This should not be a complicated repair job. I will state that access to the mechanism can be a bit tricky, but overall, any shop with prior experience should be able to resolve this.

Please update this with your location and I'll try to point you to a reputable servicer in your area.

Thanks,
Dan

Posted on Jan 30, 2009

  • penfoldj Jul 28, 2011

    Hello I have exactly the same problem but my local repair shop are useless ...im based in Spalding Lincolnshire. Thanks

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I had the same problem and, embarrisingly, I got a friend's bithday present CD stuck in the slot. Cost me (so far) AU$53 to get the CD back and for them to tell me there is a problem with the drive and it needs replacing.

Posted on Feb 21, 2009

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Hi i have just been able to sort this problem, if your system says "NO CD" after it is inserted then the CD is not sitting right inside, solution for this is, join the philips club (free) and update the firmware and update the Gracenote software

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