Question about Philips WACS700 Shelf System

2 Answers

System does not physically accept CD into slot.

I posted this prob before & it was kindly suggested that I upgrade software from Philips' site: Unfortunately I have no way to load the sofware into the WACS- I obviously cannot use the (Philip's) suggested method of burning it to CD & then loading it....

Also, I contacted Philips & told the guy on the 'phone that I'd be quite happy to pay to have it repaired. He said they'd send me an estimate & arrange for pick-up if I was agreeable.....That was five weeks ago, still nothing from them I'm afraid.

Incidentally: Curry's- where I purchased the unit, were almost, but not quite, damned rude. If I didn't have their extended warrantee I could go f**k myself seemed to be the attitude as far as they were concerned. Well f**k them, they won't be getting any custom from me in the future!

Posted by on

  • dougmeredith Jan 30, 2009

    Hey Abrsvcs,

    Thanks for the prompt reply to my query.

    I am located in Ramsgate in Kent & would appreciate it if you could give me an idea as to where I might get the unit repaired locally I would be extremely grateful.

    Sorry for the cussing, I coulda throttled the sarcastic toe-rag on the other end of the 'phone at Curry's though.....

    Thanks a lot, Doug.


2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 4,234 Answers

Unfortunately, in order to resolve this problem, a visual inspection of the unit is required. The unit must be partially dis-assembled to determine the problem. Where are you located? This should not be a complicated repair job. I will state that access to the mechanism can be a bit tricky, but overall, any shop with prior experience should be able to resolve this.

Please update this with your location and I'll try to point you to a reputable servicer in your area.


Posted on Jan 30, 2009

  • penfoldj Jul 28, 2011

    Hello I have exactly the same problem but my local repair shop are useless based in Spalding Lincolnshire. Thanks


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had the same problem and, embarrisingly, I got a friend's bithday present CD stuck in the slot. Cost me (so far) AU$53 to get the CD back and for them to tell me there is a problem with the drive and it needs replacing.

Posted on Feb 21, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How do I open the CD drawer on my Nakamichi SoundSpace 9

If you wish to get some details; check the site linked here. Pull up older posts.
Search the site by type in the "brand name" to your device; (Exclude the model number), in the "Search box at the top right of the display window of the Homepage" to get gathered related posts.

May 22, 2016 | Nakamichi SoundSpace 9 CD Shelf System

1 Answer

Wac 7000

Hi, I had the same problem when upgrading to windows 8.

My solution was to load the original software on then remove it through programmes and features I believe the windows registry will still hold some of the older registry files needed for it to work. I then went to the Philips site and download the software for a later model I chose the WAC7500 system as some of the newer models require a activation code.

P.S Don't know if this might be part of the solution as well, when the original software was installed I did try to get it to work with the programme compatibility modes before uninstalling.

Jul 17, 2012 | Philips WACS700 Shelf System

2 Answers

Phillips wac700 says booting up has not been used for a while

Just unplug the device from AC mains socket and replug it after 3 minutes and see whether it helps you. If not, a firware upgrade will be necessary. The supplied PC installer CD contains Media Manager [DMM] software. it will help you to upgrade for WAC700 center. For details see DMMs' help file. Refer to the manual CONNECT YOUR PC to learn how to install the software. OK.

Jan 16, 2012 | Philips WACS700 Shelf System

1 Answer


Here is an official link for the requested user manual.

In case of a problem or clarification or further details needed, don't hesitate to post me a reply before rejecting my answer.
If you are satisfied, rate my solution with the "thumbs" or (even better) add a testimonial.

Thanks and regards
Please kindly rate this solution
direct FixYa link:

Sep 10, 2011 | Philips FWi1000 CD Shelf System

1 Answer

CD will not load.

I had the same problem, i have now upgreaded the firmware off the philips site it was released in 2007 and mine had already been done but i did it again and it accepts the CD now, I just need to get it to read the whole cd content

Jan 01, 2009 | Philips WACS700 Shelf System

1 Answer

Not reading any cd format

Hi i have just been able to sort this problem, if your system says "NO CD" after it is inserted then the CD is not sitting right inside, solution for this is, join the philips club (free) and update the firmware and update the Gracenote software

1, insert the cd so it is in then turn it off and unplug then take another cd insert it in slowly to push the other one down a bit until it stops (may only move a couple of millimetres, you are only using the cd as it fits the slot so don’t try and insert it!!) plug the centre back in and turn the centre on, it will boot back up and eject the cd that’s still in, wait until it is fully booted and insert the cd again, that should work


2, insert the cd so it is in then turn it off and unplug then you can open the product and physically push the cd down (be careful when you take the lid off as the cd will not be fully slotted down and there are a couple of cables that can pop out but they are easy to put back and obvious) Put the lid back on and plug the centre back in and turn the centre on, it will boot back up and eject the cd that’s still in, wait until it is fully booted and insert the cd again, that should work

any probs just mail back and ill help as much as i can

Oct 21, 2008 | Philips WACS700 Shelf System

1 Answer

Recording trouble

Hi again,

I understand. Must be a glitch somewhere. Anyways, I already posted possible solutions here your original posting/problem. They were:
1. Power on the Philips FW-R7, leave the left tray empty and closed. Open the tray and put in a recorded CD (not a CDR but a regular CD from your music collection), close the right tray. Wait a couple of seconds as the FW-R7 reads the CD. Now open the tray, remove the music CD and insert your CDR. The FW-R7 should read the CDR without the error message and record to the CDR from any source. Let me know if this works for you;
2. laser cleaning or realignment (would need a service center);
3. try using lower then 40X blank CDs.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Jun 18, 2008 | Philips FW-R7 CD Shelf System

2 Answers

Usb driver

go to web site maker they have software ready for download

Jan 09, 2008 | Philips MCM530 CD Shelf System

1 Answer

Wont accept cd

Run a CD cleaner first.
Also, make sure the station has the most recent firmware version.

Nov 29, 2007 | Philips WACS700 Shelf System

3 Answers

WACS700 not readng cd

Could be dirty lenses onthe laser head. Try to clean them.

Oct 01, 2007 | Philips WACS700 Shelf System

Not finding what you are looking for?
Philips WACS700 Shelf System Logo

Related Topics:

530 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips Audio Shelf Systems Experts


Level 3 Expert

4590 Answers

The Knight
The Knight

Level 3 Expert

68352 Answers

Jonathon summesfield

Level 2 Expert

284 Answers

Are you a Philips Audio Shelf System Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides