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Sending unit back to seller as unusable broken. I believe it is not really and Ipod but some sort of knockoff. The hold button has no orange section, the model number is incorrect for a generation3 and the software documentation does not say Ipod only MP4 player.
YOUR ENTERED A LOCK CODE IF YOU CAN NOT REMEMBER IT DO THIS..OK first plug/connect ipod to computer.go
to my computer click on ipod icon and format.After format download
itunes and install it to the harddrive.Reboot.open itunes and it will
see ipod and load the drivers.More questions or confused,just contact
me.Have a great day and if this helped please vote thanks.RICHARDM69
heres a link to help
hope they help