Question about SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048)

7 Answers

Headset jack I just got my Sansa c250 less than 2 months ago and I can only hear on the right side of the earpiece....I bought a new one and still had the same prblem so I tried the headset on another mp3 player and on my cd player and the problem was the headsets...it is the c250...how or where can I get it fixed?

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  • bjc50 Feb 21, 2008

    I too had the same happen after about 2 months from time of purchase. I've sent the device back to the company 3 times during the warranty period and received a new device each time. But the problem continue on each new device. Now Sansa won't return emails or calls and refuse to assist me because it is now after the warranty. They instead try to sell me an extended warranty. I believe they are knowingly selling a defective product. I've contacted our states consumer protection agency and they have contacted Sansa and are waiting a response. They only solution is to have the device repaired somewhere. Hard to jusitfy when the purchase price + repair cost together is more than the device is worth.

  • Anonymous Mar 03, 2008

    YEAH SAME PROBLEM , ONLY RIGHT SIDE IS WORKING GREAT PRODUCT. NOT

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7 Answers

I WOULD NOT recommend putting foil in the headphone jack if the unit is still in warranty at all. You are probably just shorting out the one channel on your plug to get the same (working) channel out of both sides.
This is definitely a common problem with the C250's. I have already replaced 2 with the problem under warranty. I am not sure if it is a purely mechanical problem (i.e. broken connection) or electronic (burned out component). I suspect is is mechanical, because the jack usually starts becoming sensitive to being jiggled at all, and eventually goes out completely. It may be overly sensitive to repeated vibration, such as running with it. I have not run with my 3rd unit, and it has not failed. This may be a coincidence, or as I said, they may be more prone to shaking.
You shouldn't HAVE to do this with an MP3 player, but my advice would be to try to protect the jack from much shaking/jiggling as possible - give it some cushion if running with it.
Yes, it is inferior quality if it does fail that easily, but I keep in mind that it is a fraction of the cost of an Ipod (and doesn't come with the unnecessary hassles of ITunes).
I have also noticed the units can temporarily lose one channel - but "rebooting" (turning the unit completely off and back on) usually fixes these temporary failures.
If it does fail within 30 days of purchase, my advice is to return it to the store where you got it. The manufacturers would prefer you don't do that, but it serves them right and gets the message home better. If it is beyone 30 days, but within the 1 year (which is a pretty good warranty for a little device like these) contact Sandisk right away and they are good to replace them with new units. I personally wouldn't buy an extended warranty for such a cheap little item, but that is up to each person.

Posted on Feb 23, 2008

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I just got my Sansa c250 less than 2 months ago and I can only hear on the right side of the earpiece....I bought a new one and still had the same prblem so I tried the headset on another mp3 player and on my cd player and the problem Try this it worked for me thanks to the solution posted by a guest!!! To fix it I took some aluminum foil and put it into the headphone jack and never had that problem since. Who ever this person was he or she is a life saver!!!!!!!!

Posted on Sep 05, 2007

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My headset jack ain't working either i tired to take it bacc from where i got it from but they won't take it back cause like when i put head phones in it u can't hear anything and when i try to walk wth it u stil can't hear anything so if u kno anybody or anything that can fix it then plez tell me

Posted on Sep 02, 2007

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I had the same problem! I returned mine to where I bought it, and got a replace ment! It seems like the player was sensitive to me leaving the headphones in while I carried it around! I suggest you get a replacement, and take out the headphones when youre not using it!

Posted on Aug 31, 2007

I had the same problem with my Sansa C250 but i bought mine used and that problem was already there. To fix it I took some aluminum foil and put it into the headphone jack and never had that problem since.

Posted on Aug 21, 2007

I wrote Amazon.com where I purchased mine and they sent me a replacement....I also wrote SanDisk and they have not responded at all...They seem to have a problem when it comes to taking care of problems with their products....

Posted on Aug 14, 2007

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Try going to the FM station and listen to it if it will still give you the issue. If not try other headsets. And if it still generate the issue theres one more step to go call sandisk tech support 18667263475 and if the product is still in store warrant have it replace.

Posted on Jul 29, 2007

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