Question about Plantronics CS55 Wireless Headset

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Plantronics headset crapped out after black out

I have a Plantronics CS55 headset that was working perfectly. Then we had a black out overnight. Everything else in my set up is fine (ie. power is flowing to all my other electrical products) but my Plantronics refuses to turn on. I tried it in a number of other outlets and it still doesn't turn on. The battery in the headset has completely depleted so I think the problem is with the base unit.

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  • 32 Answers

The black out or power surge could have affected the unit and caused it to short circuit.  If you have purchased it within 1 year of today's date, it is still under warranty and can be replaced by plantronics.

Posted on Apr 28, 2009

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Posted on Jan 02, 2017

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CS55 headset battery was dead (app 1 1/2 years of service). I replaced it and fully charged. Worked fine for 3 or 4 days. Now, won't charge. Tried the system reset and power cycle, no...


On your base there are the numbers 1-4. Put the # 1 in the 3 O'Clock position like a clock. Try putting the letters that are in the bottom on B.

Good luck from Headsets Direct - 800-914-7996.

Aug 10, 2011 | Plantronics CS55 Wireless Headset

4 Answers

Plantronics CS55 headset.


Greetings,

I also use a headset at work from the same company (Plantronics), If the battery is faulty it will not power and you can't use it.

The wiring has gone bad. Try re-connecting all wires.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.
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Jun 19, 2008 | Plantronics CS55 Wireless Headset

1 Answer

I was given a CS55 Plantronics head set. Looking for directions to set it up


If you click on the following page:

Plantronics CS55 Wireless Headset

Towards the bottom of the page, click on the tab labeled ADDITIONAL INFORMATION. Within that section, you will see PLANTRONICS CS50/CS55 INTERACTIVE USERS GUIDE to click on. This will help you visually see how to setup and start using your CS55.

Good Luck from Headsets Direct!

Jun 15, 2011 | Plantronics CS55 Wireless Headset

1 Answer

I cannot here the phone ringing from my CS55 headset or another call coming in.


You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

Good Luck from Headsets Direct!

May 17, 2011 | Plantronics PL-CS55 Wireless Headset

1 Answer

I am using a plantronics headset that I use normally everyday but yesterday while talking to a customer it made a click noise and then cut off I picked up the head set and finished my conversation. I then...


We're had customers call with similar issues. First, make sure your compatibility dial is set properly (located on the side of the base). If set incorrectly, it will make your headset inoperable. If that doesn't fix your issue, try disconnecting and reconnecting the battery and then perform a subscription. Both steps can be found below:

How to Replace your Plantronics CS55 Battery
How to Subscribe your Plantronics CS55 Headset

Good Luck from Headsets Direct!

Apr 28, 2011 | Plantronics CS55 Wireless Headset

1 Answer

Plantronics CS55. When using the wireless headset


Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Jul 10, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

Outside caller hears themselves in an echo


Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Jan 23, 2009 | Plantronics CS55 Wireless Headset

2 Answers

Best Buy: Plantronics Problem


James, plug the phone cord that comes out of the back of the CS55 base into the handset port of the Cisco phone, not the headset port.  Then plug the coily cord from the cisco receiver into the front of the CS55.  Don't use the "Headset" button on your Cisco phone, just lift the receiver off.

Mar 21, 2008 | Plantronics PL-CS55 Wireless Headset

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