Question about Creative Labs Zen MicroPhoto MP3 Player

4 Answers

Creative Zen Microphoto Frozen 8GB

My Zen has froze.. i need to reformat.. can someone give me basic step by step instructions of how to do this... thank you very much

Posted by on

  • 4 more comments 
  • kvanz Dec 22, 2007

    My zen froze on a song a few days ago... everytime i turn it on it's still frozen on the same song..the touch pad wont work..ive tried taking out the battery, formating it and rebooting it...when i reformated it , it still came up to a screen and i lost all my songs and its still not fixed..and suggestions?

  • Anonymous Jan 04, 2008

    my 8gb zen microphoto just froze the other day, now it only starts up as far as the creative logo then just goes black again.

  • lilrl06 Sep 23, 2008

    mad customer

  • amyjas Oct 13, 2008

    Same problem - Creative screen just stays on - and I can get to the reformat screen by holding the start button and removing the battery pack - but then it just sits there and says reformatting forever. Any other suggestions?

  • cory owens Dec 20, 2008

    Mp3 Microphoto turns on and only the creative logo appears, nothing else. The sound that gives out is like playing a rubberband and that is all the sound you here.

    Please advise if can.

  • cory owens Dec 20, 2008

    My microphoto onyl works when i plug it in to the computer using my usb cord but even then it barely works staying at a blank screen while the blue light fades in and out (which usuaully does this when charging). Then wherethe battery icon is on the top right has a lightning bolt through it but the mp3 battery does not charge what so ever please help.....also i got a new battery to see if that was the problem but thats not the case. with the new battery it still freezes but instead of a blank screen its the creative logo screen where it then makes a noise sounding somewhat like a strum of a rubberband and its the not the first time its mad that noise it constantly did it with my old battery when the problem first anyone if its possible please help



4 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 7 Answers

Slide the back off, take out the battery, put it back in while holding the power switch on. THis brings up the Recovery Menu, from where you have various options, formatting being but one.

Posted on Oct 07, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I dropped my zn and now it is frozen on my pictures whast should i do? i just got it for my birthday i dropped it 2 weeks after my birthday and i havnt got to listen to it for like a month and want to listen to it really bad i dont know how to slide the back off or nothing i tried everything the pad is lock what should i do
thnkz a lot courteney

Posted on Sep 17, 2008


Slide the back off, take out the battery, put it back in while holding the power switch on. THis brings up the Recovery Menu, from where you have various options, formatting being but one.

Posted on Oct 07, 2007

  • Level 1:

    An expert who has achieved level 1.


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Contributor
  • 67 Answers

Is the device found by your computer? if so open your 'my computer' folder (usually an icon on your desktop screen). if the device shows, right click on it. click format, quick format, start. then disconnect and power on your player. it should reboot itself. if it doesn't you may have other issues. check the creative website for product support. most players have a 'reset' function that sometimes works to unlock them. I'm not real familiar with this player and am unable to tell you how to do a reset on it. a simple test before reformatting would be to remove the battery from the player and then re-install it. sometimes this will also cause the player to reboot itself and solve the problem.

Posted on Jul 30, 2007

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Power Surge on USB Port

I'm assuming you're not using a hub but plugging directly into one of the USB ports on your laptop?

First, have you installed all current patches for your PC? I think this was a common error message that was hotfixed some time ago, so be sure your OS is up-to-date. If so, you could try to uninstall all USB ports in device manager, then restart. When your system is up, go to the first USB device and right-click, then turn off warning messages. This is just for the error message, you may have a problem with your Zen as well so try it on a different PC if possible but I'd do that when it's fully charged. You may need to do a hard reset (instructions in your manual) to get it to work but that may delete all of the Zen's contents, so that's a last resort.

Aug 05, 2009 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Install Drivers

You will find your drivers on the creative site

As part of our ongoing efforts to supportyou, Creative is happy to introduce the MP3 Player Recovery Tool, aprogram that resolves the majority of player problems quickly.
One click is all it takes to update yourplayer to the latest available firmware, and to give your player aclean bill of health.


  • Check that the MP3 Player Recovery Tool supports your player.
  • Ensure that you are using Windows XP® Service Pack 2 32-bit,Windows XP Professional x64 Edition or Windows Vista™ (32-bit or 64-bitversion).
  • Back up the contents of your player, if possible, as recoveringyour player may require it to be re-formatted, erasing all content.
  • Make sure your player battery is at least 50% charged.
  • Detailed usage instructions are available in our Knowledge Base.

    Click here if you require further information/assistance.


Feb 25, 2009 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Zen microphoto won't start fully - frozen

I panicked when my Zen failed to start and sent the email before looking further on your site. All I had to do was go into recovery mode perform a clean and then all worked OK.

Great site by the way - really helpful

Nov 12, 2008 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Re manual

You can request a manual; send me an email at Header: "Request MicroPhoto Manual"

Aug 13, 2008 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Zen 8GB MicroPhoto MP3 Player Frozen

then probably your device hardware is corrupted better take it to the dealer and get it replaced

Jun 25, 2008 | Audio Players & Recorders

5 Answers

Creative Zen MicroPhoto 8GB, in recovery mode, the device is not connected

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 27, 2008 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Creative zen microphoto!!!

you need media player to be version 10. Firmware updates on Creative are not happy with wmp 11.

Mar 22, 2008 | Creative Labs Zen MicroPhoto MP3 Player

3 Answers

Zen Microphoto frozen..

Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

Jul 29, 2007 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer


u shud try to reformat it. go to the creative site and go to knowledge base and check how to reformat it or sth like tht u take the battery out for like 5 seconds and do sum other stuff

Nov 19, 2006 | Creative Labs Zen MicroPhoto MP3 Player

Not finding what you are looking for?
Creative Labs Zen MicroPhoto MP3 Player Logo

Related Topics:

845 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Carlos L. Burgos
Carlos L. Burgos

Level 2 Expert

620 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Mohamed Ismail
Mohamed Ismail

Level 3 Expert

462 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides