Zen Microphoto frozen..

Solution ID # 4794 from creative site

ZEN Micro and ZEN MicroPhoto

1. Make sure that the battery is charged.
2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off.
3. Remove the battery.
4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears.

The following options will be displayed:
-Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves.

-Format (All):Caution! Erases all content!Save a copy of your player's content before formatting.

-Reload OS/ Firmware : Caution! Erases your player's firmware.

DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Does your computer recognize the device? while the player is connected, open your my computer folder and right click on the device if it appears. then click on format. After format is done, disconnect device and it should reboot. then you may have to reload the firmware from the creative website.

ok it come to that screen but buttons won't move. what can i do