Question about Creative Labs Zen MicroPhoto MP3 Player

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Zen Microphoto frozen..

I need to reformat my creative zen microphoto 8GB.. i gave it to a friend to use and she broke it.. it was just stuck on the creative zen logo.. when you take the battery out, and back in; still does not help.. i know i need to reformat it but i am going to need step by step instructions on how to do this.. can someone give me step by step instructions of what i need to do. thank you very much

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Re: Zen Microphoto frozen..

Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

Posted on Aug 07, 2007

Re: Zen Microphoto frozen..

Ok it come to that screen but buttons won't move. what can i do

Posted on Jul 31, 2008

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Re: Zen Microphoto frozen..

Does your computer recognize the device? while the player is connected, open your my computer folder and right click on the device if it appears. then click on format. After format is done, disconnect device and it should reboot. then you may have to reload the firmware from the creative website.

Posted on Jul 29, 2007

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SOURCE: Creative Zen Microphoto Frozen 8GB

slide the back off, take out the battery, put it back in while holding the power switch on. THis brings up the Recovery Menu, from where you have various options, formatting being but one.

Posted on Oct 07, 2007

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Creative zen microphoto 8gb stuck on locked. Tried taking battery out and pushing a pin into the reset button but nothing happens

Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings.

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I panicked when my Zen failed to start and sent the email before looking further on your site. All I had to do was go into recovery mode perform a clean and then all worked OK.

Great site by the way - really helpful

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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