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TOMTOM Home on a Mac quits when adding maps

I have recently downloaded and installed TOMTOM Home application on my MacBook/OS X 10.4.11, to update my TOMTOM One 1st Edition.
The application installs the updated firmware without any problems, but quits when adding the free Great Britain map. The error message is always the same, telling me the application has quit unexpectedly.
I have tried the same procedure on a Windows XP laptop and the that doesn't even show any maps available to download.
I did a backup of my device many years ago on a PC, but can't find it, So now my SatNav is unusable.
All help welcome
Many thanks
Colin.

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  • Anonymous May 15, 2009

    It is the same for me.

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3 Suggested Answers

  • 1 Answer

SOURCE: No maps found error on tomtom 3rd edition

tomtom one wont switch on

Posted on Feb 07, 2009


  • 1 Answer

SOURCE: Upload latest western europe map v7.20 to TOMTOM 700 not possible

I have managed to solve the problem of loading a new map on my Go700 using a Mac. I discovered that Tomtom is incompatible with the Leopad operaying system, despite the protestations of the idiots at Tomtom ,so I reverted to an older Mac using Tiger.
Taking the instructions given to crinold, I tried to erase the disc on the 700 using home 1.5 - and it didn't work. So I went to disc utilities, highlighted and erased the Tomtom disc, and opened home 2,5. After being refused entry several times, like being told to load an already loaded device, I persevered, and managed, slowly, to add the map I had bought for 78 euros. T]One point oif interes is that when I bought the map, they site stated it would cost 63 pounds sterling, but switched it to euros when the invoice arrived. at a rate very favourable to Tomtom - funny, that.
This is sharp practice,probably illegal in many countries,, but, to be honest, dealing with the mysterious Tomtom company is so frustrating, that I don't have the time or inclination to fight them for the money they cheated from me.
How they survive with such an awful product and extremely bad after sales service is hard to understand - perhaps they won't ... we live in hope.

Posted on Mar 19, 2009

Mx Man
  • 45 Answers

SOURCE: No Maps found on TomTom One XL

You were able to successfully download windows files with your Mac and transfer them to your Tom Tom? I'd suggest trying the transaction again, but doing it with a windows machine. (Trust me, I have a Mac and I realize how unwell it likes to play with Windows.) {But I wouldn't trade it}

Posted on Aug 20, 2009

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1 Answer

No maps found


When your tom tom comes up with the no maps found error message. There are several causes to the problem.
If you updated your map using the latest map guarantee and then get the error No maps found, make sure you install the latest version of the TomTom application.
Check for the latest application: Connect your navigation device or memory card to your computer and click Update my device in TomTom HOME to check if a new application is available.
You can check the version of your application in TomTom HOME. Connect your device and then click Manage my device and select the Items on my device tab. Expand Applications and then click More info.
Your map may require the latest version of the TomTom application.
Check for the latest application Connect your navigation device or memory card to your computer and click Update my device in TomTom HOME to check if a new application is available.
HOME may not immediately offer the latest application version when installing a downloadable map on a blank memory card. Re-connect your memory card to HOME and check for the latest application by clicking Update my device in HOME. HOME this time offers the latest application for your device. Try Installing maps on a new memory card
You can check the version of your application in TomTom HOME. Connect your device and then click Manage my device and select the Items on my device tab. Expand Applications and then click More info.
You need to also make sure all files are in the right places. Browse the content of your navigation device:
Windows XP: Click Start > My Computer and then double-click the removable drive of your device.
Windows 7 / Windows Vista: Click the Windows start button > Computer and then double-click the removable drive of your device.
Mac OS X: Double-click the desktop icon of your navigation device.
Check the following:
The map folder (e.g. Western_Europe) needs to be located in the root directory of your navigation device or memory card. This means the map folder may not be inside another folder. Before you move the map folder we recommend that you create a manual backup.
The map folder needs to contain at least the following files
cline.dat cname.dat cnode.dat faces.dat mapinfo.dat poi.dat tables.dat tmccodes.dat traffic.dat .meta (map v705 or higher will have/need this file) .meta.dct (map v705 or higher will have/need this file) .pna
If any of these files are missing restore a previously made backup or re-install your map to your device (in TomTom HOME click Add Traffic, Voices, Safety Cameras etc. > Items on my computer).
Hpe this was helpful. Thanks for using fixya.

Jan 26, 2011 | Tomtom ONE GPS Receiver

1 Answer

Downloaded updates and now it only goes to "no maps found" screen and does not respond to taps.


Newer maps are not readable by older device software. Please upgrade your TomTom application to the latest version.
  1. Make sure that you have the latest version of TomTom HOME installed.
    • If TomTom HOME is already installed click on Help > Check for TomTom HOME Update.
    • If you do not have TomTom HOME installed, you can download the program fromwww.tomtom.com/home.
  2. Connect your device to your computer.
  3. Open TomTom HOME.
  4. If updates are not offered automatically, click on Update my device.
  5. Download all available updates, restart your device and then reconnect your device to the computer.
  6. When the updates have finished installing use Device > Disconnect Device.
  7. Repeat steps 4 through 6 until the update window shows 'No Items Available'.
Now that you are up to date with your application, check to see if the device still displays the NoMaps Found error under normal operation.
http://us.support.tomtom.com/cgi-bin/tomtom_us.cfg/php/enduser/std_alp.php?p_sid=o6qkN3Wj&p_lva=&p_li=&p_accessibility=&p_redirect=&cat_lvl1=&cat_lvl2=&prod_lvl1=&prod_lvl2=&p_pv=&p_prods=p_srch=&p_sort_by=&p_gridsort=&p_row_cnt=170,170&p_prods=&p_cats=&p_pv=&p_cv=&p_search_type=&p_search_text=no+maps+found&p_nav=foot&p_page_foot=5

Mar 05, 2010 | Tomtom XL 330 Car GPS Receiver

1 Answer

Where do i go to update my tom tom with european HGV instructions


Go to the TomTom website. Download and install the Home Application (if you did not get a CD_rom with your device). Run the HOME application and click Update my device first. If you device has been recently put into service (less than 30 days) you may have the right to update the maps free of charge. If not you will find maps to buy.

Here is the link to TomTom.

Feb 20, 2010 | Tomtom One XL GPS Receiver

1 Answer

How do I register my new tomtom


  1. Go to tomtom.com and download the HOME application.
  2. If you unit came with a CD, Home is probably on CD.
  3. Anyways, install HOME then connect unit to computer. Tap Yes when it asks you to connect to computer.
  4. Home should launch and recognize the unit.
  5. You need a valid email address to finalize registration.
  6. It will start downloading update automatically.The map update can be quite long but you have to be patient.
  7. Your guaranty for the latest map update is valid for 30 days (from day of first use)

Jan 02, 2010 | Tomtom GPS

1 Answer

No Maps found on TomTom One XL


You were able to successfully download windows files with your Mac and transfer them to your Tom Tom? I'd suggest trying the transaction again, but doing it with a windows machine. (Trust me, I have a Mac and I realize how unwell it likes to play with Windows.) {But I wouldn't trade it}

Aug 20, 2009 | Tomtom ONE XL GPS

1 Answer

My tomtom go 700 is about 5 years old and i need to update the maps how do i start?


1.First of all check that TOMTOM actually still support this product and only perform updates using a wired network connection - WIFI can drop out and corrupt the downloads
2.Then see if they actually are supplying a new map for the 700
3.Without activating TOMTOM Home, plug your GO700 into your PC and let it recognise the 'drive assignment'
4.Take a FULL backup of all files on the TOMTOM 2Gb disk on your PC NOTE: this is totally separate and additional to any backups you might make with TOMTOM Home.
5.Disconnect your TOMTOM
6.Start your TOMTOM Home software and perform an update check from the 'help' drop down menu
7.Once you have this updated connect your TOMTOM
8.Perform a full backup again with the TOMTOM Home software
9.Search using TOMTOM Home for any GO700 application software updates and install these (NOTE - ONLY INSTALL THE APPLICATION UPDATES)
10.Reboot your GO700 to make sure that it works with any application updates
11.Re-connect your TOMTOM and this time perform a search for map updates to purchase and follow the instructions.
12.It is very likely that TOMTOM Home will say that there is not enough space on the drive to install the new map, it will follow an automatic process to remove your old map and then install the new one that you have purchased on lne from TOMTOM.
13. If Home has installed your new map correctly, when you log off and disconnect your GO700 it should then initialise - the long time bar rebuidling the maps and then start up normally. It can be necessary to reset your GO700 using the rest button under the base.

GOOD LUCK, This is currently a very messy process but one which seems to work for recovering the GO700 in the event of a failure, TOMTOM have been hopeless for me in getting any maps installed on a GO700, so this is my way of getting round their lousy support service.

Jul 18, 2009 | Tomtom GO 700 GPS Receiver

1 Answer

Tomtom 730 application error


try to check the firmware update of your gps and if it is outdated download the new firmware update.

Jul 09, 2009 | Tomtom GO 730 Car GPS Receiver

1 Answer

Upload latest western europe map v7.20 to TOMTOM 700 not possible


I have managed to solve the problem of loading a new map on my Go700 using a Mac. I discovered that Tomtom is incompatible with the Leopad operaying system, despite the protestations of the idiots at Tomtom ,so I reverted to an older Mac using Tiger.
Taking the instructions given to crinold, I tried to erase the disc on the 700 using home 1.5 - and it didn't work. So I went to disc utilities, highlighted and erased the Tomtom disc, and opened home 2,5. After being refused entry several times, like being told to load an already loaded device, I persevered, and managed, slowly, to add the map I had bought for 78 euros. T]One point oif interes is that when I bought the map, they site stated it would cost 63 pounds sterling, but switched it to euros when the invoice arrived. at a rate very favourable to Tomtom - funny, that.
This is sharp practice,probably illegal in many countries,, but, to be honest, dealing with the mysterious Tomtom company is so frustrating, that I don't have the time or inclination to fight them for the money they cheated from me.
How they survive with such an awful product and extremely bad after sales service is hard to understand - perhaps they won't ... we live in hope.

Jul 11, 2008 | Tomtom GO 700 GPS Receiver

4 Answers

No maps found??


The problem is caused by a version mismatch between the Application version and the Map Version. They must both be the same. For example, if the TomTom has not had the application updated, but you updated the maps, the TomTom will not know how to read the file.

Make sure that if you are trying to use a version 815 map, that you are using a version 8.XXX application too. I had to upload two application version changes before I could read the new USA maps.

Dec 25, 2007 | Tomtom ONE GPS Receiver

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