Question about Brother MFC-5840CN All-In-One InkJet Printer

3 Answers

Cleaning troubleshoot needed

Readout says: unable to clean (which means unable to print)see troubleshooting maintenance guide in user's manual

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  • Signe Lorentzen Jul 28, 2007

    Thank you so much for posting an answer so quickly; I really appreciate it! SL

  • Anonymous Mar 31, 2014

    I did everything the manual to me to do and still no results. What can I do to fix it?

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When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model. This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue. 1. Check for foreign objects, such as a clip or ripped paper, inside the machine. Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely. 2. If the error continues to appear, the machine may have a mechanical problem. If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine:

Posted on Jul 28, 2007

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  • Master
  • 832 Answers

Unable to clean means in 99,5% that the waistinktank is full and has to be renewed: http://www.fixya.com/support/t202485-cleaning The 0,5% means that there is trouble with the purgeunit (mechanical prob by broken parts).

Posted on Sep 26, 2007

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Reset this printer

Posted on Sep 17, 2007

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Posted on Jan 02, 2017

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