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Any chance someone went near the DVD/VCR and dusted with some Pledge or any kind of dusting spray? It sounds like something has got the DVD driver chip acting crazy. May be a faulty disc tray switch telling the controller the door is opening and closing all the time. If its brand new, do you have an opportunity to take advantage of a warranty claim?
Are you loading to play or to record? Commercial DVDs should play. DVDs for recording may not be recognized by your drive. First make sure that the disc is blank. You must insert a blank disc of the proper format: DVD-R or RW, DVD+R or RW. Even with the proper format, some brands may not behave the same way as other brands.
you have to look on the back of your dvd player to see what region your player is then you will have to check the dvds that you have from colombia and warner bros and see what are thier region.you dont have to purchase a new dvd just dont buy or rent dvds from the above mention place.if the region on the dvds of both place do not match your dvd player you will be wasting your time.good luck.