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To switch off silent mode please follow the below instructions
Menu > Profiles >
You will get following options in it
Scroll through the normal/General profile and Press selectonce the normal/General profile is highlighted. Scroll to Selectand press Select. Now you are out of silent mode. If the mobile is still in general and in silent mode then follow the below steps. Scroll to the normal/General profile and press Select. Scroll to Customize and press Select. In that you will have an option called as Ringing Option. Please set it to ringing and save the settings. You are done
your problem is you cant hear anyone when you make a call and you have the volume up, you tried to revert to the original settings and you have silent mode turned off.
My suggestion is go to near mobile shop and tell the shopkeeper to change your phone mice.
hi, have you tried enter setup then profile then select general this should then set your phone back to normal if not then instead of going to general go to silent and change the settings under the silent profile, like turn ringtone on and select ringtone. Try the first option first as this is quick and easy failing than then just change the settings under the silent profile then you can even change the name from silent to general then you can change one of the other profiles to silent so try it then get back to me if you need further assistance ok