When I insert a brand new DVD-RW, I get an error message that the disk may need to be cleaned or may be damaged. The recorder used to work fine, then would record but not re-record, now it won't even recognize new disks.
I had a very similar problem with my Toshiba D-R2. I found two firmware updates on the Toshiba website. One was called 1314.iso and the other was called 1416.iso. All the instructions are there for how to burn a CD and install it on your DVD recorder. It solved my problems - hope it works for you.
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If your dvd player only supports dvd+r discs then that is the only way it will record. It will only record once onto the dvd-rw and, since it doesn't support the re-writables, it won't be able to use this function. This is the most likely reason for the first error. The second problem is a little confusing. Is it when you are trying to record on dvd-rs or dvd-rws that it says it can't record?
I hope this post was helpful (for the first error, anyway).
Good luck! I hope everything works out!
It may mean that the disk is no longer usable due to scratches or other over-use reasons. If a new disk, it may mean you're using the wrong brand. This machine works on recommended brands, and the brand of DVD+RW that has proven to be workable on this device, and that I use with no problems, is VERBATIM. Hope this helps you solve what's wrong.
i did everyting today to fix this. bought new dvds, name brands different, tried finding codes, called the number. trust me. try this. clean it. thats All i did. cleaned it with a dvd cd cleaning disc, the one with two little brushes on it, nothing special, ran it until i heard the beep, popped my dvd in, they all worked. everyone, im still recording. i ran it about four times. now, if you tried to burn a dvd, and got the error, throw that dvd away. because i tried about ten dvds. after i fixed it, THOSE dvds were no longer usable. dont know why. hope this works.
I had that exact same problem. I would record a bunch of dvds with no problems for months and then some and one day it doesn't work. Only this showed up E4 EA03738B. However I've found the solution. Instead of going out and returning the recorder or buying new dvds just purchase a Laser Lense Cleaner. It's a dvd cleaner. Works like a charm.
I have got exactly the same problem. Thought I had found some discs that worked as the first one formatted, since then all have come up with that crappy error protection message. Samsung really should sort this out.
Unfortunately without a firmware upgrade the only disks you can use are DVD-R or DVD-RW. The tricky part is that you can ONLY USE 2X speed. Per my conversation with Sylvania there is a firmware update that will allow you to use up to 8x disks, but they are charging $17.00 for it.