Question about E-Machines emachines (emachinees) CD-ROM Drive

26 Answers

Slimtype Combo LSC

Hi,
I have been unable to burn a cd (I get error 4000) on iTunes and can not play an audio cd. A blank cd will show in the system but like I said, I can't burn ANYTHING to it, including pictures and other media. I can however, play a dvd. Any suggestions?

I've contacted eMachines for updates and I can't get a straight answer. I have researched all over the internet to no avail. Please help!

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  • 22 more comments 
  • rhdestiny Jan 30, 2009

    I have done a full virus scan and my system is fine. I bought 'Driver Detective' and it says my driver is fine. I bought RegScan and it says that it has fixed all of my errors. I have defragged. I have plenty of memory.

    It was working fine until about July/Sept of last year, then it started doing what I have listed above.

    This is about my last option before I throw my computer across the room!!!


  • rhdestiny Jan 30, 2009

    It is not a virus!!!!

    I've also deleted the driver from the 'system' area and restarted my system so it could reload.

    Someone told me it might be the firmware.

  • rhdestiny Jan 30, 2009

    Getting burning software doesn't fix the problem, only the symptom. Even if it will burn cds, you have to burn them separately from iTunes and it still doesn't fix my being unable to play audio cds.

  • rhdestiny Jan 30, 2009

    It is not just that it wont burn a cd, it WONT READ AN AUDIO CD EITHER. When I put in an audio cd, it just spins in the drive then locks up.

    When I try to burn a cd through iTunes (which I prefer and have been able to do until a couple of months ago) it gives me error 4000, then says 'disc burner or software not found'.

    BUT, again, it not just the burning issue...it is the fact that it wont read an audio cd either so I would think it would have to do with the drive not the burning software.

  • rhdestiny Jan 30, 2009

    If something was wrong with just the cd (and like the last suggestion said, I could just clean it), then it wouldn't be able to read a blank cd in the drive.

    When I put in a blank cd, it recognizes it and asks me what I want to do with it (audio, pictures, etc).

    Thanks for the suggestions but so far I have already tried what you are suggesting or it doesn't fully fix the problem, only parts of it.

    If you look on the internet, the 'Slimtype combo lsc-24082k' has had many issues- I'm not the first.

  • rhdestiny Jan 30, 2009

    I tried the iTunes re-install and it didn't work. I still have the same issues.

  • rhdestiny Jan 31, 2009

    I appreciate your suggestions but it still is not working. Here is what I've done:

    - I 'repaired' iTunes and even went onto the apple site to re-install from them (just in case mine was installed incorrectly)
    - I changed my burner to 8x
    - I DON'T KNOW HOW to update the VIRTUAL driver or what to change with the suspicious filter drivers (some help with this would be appreciated)
    - I re-installed the newest GEAR software
    - I don't know what 'Explorer Integration' settings are so I don't know what to 'uncheck'(I would need some guidance with this as well)

    *I did a diagnostic check in iTunes for my cd/dvd drive and this is the result:

    **** CD/DVD Drive Tests ****

    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.0.7.5),

    D: Slimtype COMBO LSC-24082K, Rev JBK2
    Drive is empty.

    Force Optical Power Calibration before burn is turned on in the preferences.
    The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive D: Slimtype COMBO LSC-24082K on CDRW media at speed 24X.

    If anyone can help me with any of these loose ends, please let me know.

    Thanks!

  • rhdestiny Jan 31, 2009

    I got your solution but unfortunately eMachines has no updates for
    software and/or firmware for me to download. I've already tried.



    I also tried to get the firmware from the maker of this drive LiteOn but when I tried to install it I got this error message:



    No Match drive detected!

    This utility is only for slimtype combo LSC-24082K



    Detected drives:

    1-0-0-0 Slimtype combo LSC-24082K



    It is the same thing right?!?



    Since I can't get the updated firmware/software, then should I go ahead
    and do the rest of what you said? And if so, how do I save my
    firmware? I didn't understand your instructions.

    And btw, when I go into 'systems' in the computer and go to the drive, the location says '0'.


  • rhdestiny Jan 31, 2009

    "i'll resolve it by ....Uncheck The CD Text Box, might be it helps for you."- How do I do this? Where do I find this option?

    Where would I find if I had 'Virtual Cd'? I don't think I have it but how do I find out?





  • rhdestiny Jan 31, 2009

    How do I enter the registry? And what exactly are you wanting me to delete? I've got no idea what you are talking about.

    Like I have said, I only know enough to be dangerous as far as computers are concerned. I know more than your basic person but not beyond that. So please keep that in mind when you answer this for me.

    Thanks!


  • rhdestiny Feb 04, 2009

    I appreciate your help but unfortunately, this solution didn't work. There is no change at all.

    Thanks anyway!


  • rhdestiny Feb 04, 2009

    Yep...it is enabled.

  • rhdestiny Feb 04, 2009

    The apple thread is no longer valid. The other info you posted is advice given by someone else straight from another site. So far, nothing is working that they mentioned.

  • rhdestiny Feb 04, 2009

    There is not 'expand optical drive' in device manager. I followed your instructions, step by step but didn't see that option.

  • rhdestiny Feb 04, 2009

    Cd text is not checked.

  • rhdestiny Feb 05, 2009

    What is that and where do I find it?

  • rhdestiny Feb 05, 2009

    If it is a faulty drive, then why does it give me error 4000 in iTunes?

  • rhdestiny Feb 05, 2009

    It's able to tell if there is a blank cd in the drive though, so wouldn't that mean it has the capability to read the disc? I would think that if the cd drive is bad, it would spin without reading ANY disc that wasn't a dvd.

  • rhdestiny Feb 05, 2009

    I have also done extensive research on this error message and most of the people with that error were able to fix it. I even read on one site to not replace the drive since that was not the problem.

    I appreciate all of your advice but I'm going to take it to a professional tomorrow and find out for sure what's happening. This site is not working for me.

    Thanks anyway!


  • rhdestiny Feb 05, 2009

    They have not 'all' come to the same conclusion (to replace it). The main problem is that I listed everything in great detail (like I was told to) and very few read it. They just gave out random advice, most of which had already been suggested. AND, I have said numerous times I am not an expert but time after time I was given solutions that were not fully explained, pasted info they had googled off of other websites (most of which didn't make sense because it was part of an ongoing conversation), had corrupted downloads, or were just suggestions of 'replace it'. It seemed most were just interested in their 'advice' being rated.

    Replacing it is the easy way to 'fix' something. I have read over and over again that replacing the drive doesn't fix error 4000. And I will repeat myself once again, if the cd drive was bad then it wouldn't read any cd, not just the audio cds.


  • rhdestiny Feb 06, 2009

    I really appreciate you all trying to help but how many times do I have to say it- I'M NOT AN EXPERT WITH COMPUTERS!!!!!!!!! That being said, what in the world is a ribbon cable and how would I see if it isn't connected or whatever?!?

    It doesn't matter because if you had read to the end of my post, you would have seen that I am taking it to someone to fix. I'm done here!


  • rhdestiny Feb 06, 2009

    Yes, the blank cd was the only thing, besides the dvd, that registered in the drive.

  • rhdestiny Feb 06, 2009

    Edse thank you so much for trying to help and come up with additional solutions. I appreciate your time and I will let you know what happens.

  • rhdestiny Feb 07, 2009

    My drive is fixed and it was just as simple as a loose piece in the tray of the disk drive. The piece that has the laser on it was a little out of place and as soon as I pushed it back, the drive worked. Easy breezy. I can play audio discs and burn cds. Simple!

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Just click this site URL;


P { MARGIN: 0px } UL { MARGIN-TOP: 5px; MARGIN-BOTTOM: 5px } OL { MARGIN-TOP: 5px; MARGIN-BOTTOM: 5px }
http://www.gearsoftware.com/support/drivers.php


Regards:



Posted on Jul 07, 2009

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  • E-Machines Master
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Nice to know you fixed it.

Thanks for using Fixya.

Posted on Feb 07, 2009

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Check your cd drive connections. Make sure the ribbon cable is not loose. If it is not try another ribbon cable. If you get the same error you will beed to replace the drive.

Posted on Feb 05, 2009

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You will find the "professional" you take it to will replace it. That is what should have been done from the beginning. Sorry I found this too late and you feel like you haven't been helped. All the experts here have provided options and all of them have led to the same final solution that you will come to and it is replacement.


Posted on Feb 05, 2009

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Welcome to Fixya! The Code 4000 is a Fatal Error Code. Meaning that the Drive will not Function at this Time. After Further Researching this Problem since your First Post, Everyone who has Experienced this Problem Ultimately Exchanged the Drive for a New one or just Purchased a New Drive. At this Point the Drive is UnRepairable. Please Rate My Response! Thanks!

Posted on Feb 05, 2009

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This CD ROM drive is done. i would defiantly cut my losses and purchase another one. also, i would buy a totally different type of burning tool. maybe roxio media. this is a great tool for burning anything and it is very user friendly. try cleaning the registry as well. this may bring the cd rom back possibly if the lens isnt dead.

Posted on Feb 05, 2009

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  • 96 Answers

Hi.
Common problem. Like all drives, that reads/writes both formats CDs and DVDs, they use different type of laser (CDs - 780nm wavelength, DVDs - 650nm wavelegth). So if one of them fails, the other still works fine. The solution for you is to buy in addition a new CD-RW drive or replace the existing CD/DVD-RW with the new one. Good luck

Posted on Feb 04, 2009

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Install kaspersky

Posted on Feb 04, 2009

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Right Click My Computer- Properties- Hardware Tab- Device Manager- Expand Optical drive- Right click on appropriate drive and Uninstall it..

Restart your computer.

It should work fine.

Posted on Feb 04, 2009

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Have You Tried Going To Start My Computer And Right Clicking On The Cd Drive Then Selecting Properties And Then The Recording Tab To Confirm CD Recording Is Enabled On The Drive?

Posted on Feb 04, 2009

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  • E-Machines Master
  • 13,433 Answers

I can fix this problem with you, you can contact me by clicking on the ask me button or on my nickname and then on the ask me button use the free post to forum option and lets set up a remote support session and I can fix it with you.

If you repost that will reject my assistance and I'll wish you good luck in trying to get it fixed.

Posted on Jan 31, 2009

  • 7 more comments 
  • Ekse Feb 01, 2009

    hey I lost you, whats up?

  • Ekse Feb 04, 2009

    repost then to get more assistance, to me the drive is clearly faulty and would need to be replaced.

  • Ekse Feb 04, 2009

    it was clear the drive is unable to read CD's but works with dVDS thats a clearly faulty drive, I have those over here. use your warranty or buy a replacement drive for the laptop.

  • Ekse Feb 05, 2009

    the fact that you get the error 4000 is irrelevant, the drive can't read a cd at all, it just spins in the drive indicates a problem with the drive.

  • Ekse Feb 05, 2009

    well, try burning with another program to the empty disk.
    get iso burner
    http://www.ntfs.com/iso-burning.htm

    then download a iso image for memtest here
    http://www.memtest86.com/download.html

    extract the zip, and open the iso in the iso burner, try burning the disk. if it works. restart the computer and start from the cd, it should test your memory.


  • Ekse Feb 05, 2009

    I hope you come back and let us know what the problem is.

    Thanks!


  • Ekse Feb 05, 2009

    the error 4000 is a symptom of a problem with the drive.

    A easy fix perhaps would be to reinstall windows to the computer, install itunes again and try.

    also you can try the iso burning does the drive burn the iso and does it work? if it doesn't you have got a faulty drive.

    Thank you,
    Ekse


  • Ekse Feb 05, 2009

    Hi again

    When we where in session we did try a data and audio cds correct? and they only spinned in the drive?

    blank cd was the only thing that registered aside from dvd.


  • Ekse Feb 07, 2009

    so in the end it was a hardware problem no one of us could have figured out over the internet....

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  • 155 Answers

Enter the registry and deleted the upper and lower filter keys.
start. click run. type regedit. (if you have vista, type it in the startsearch box. click ok.
Click the plus next to Hkey local machine
click plus next to system
click plus next to Currentcontrolset
click plus next to control
click plus next to class
click on the entry {4D36E965-E325-11CE-BFC1-08002BE10318} to highlight it.
On the right pane, see if you have lower filters and upper filters. right click and delete them.
restart and see if it works.

If you get an error when opening itunes after deleting the filters, just reinstall the gear drivers.

If it doesnt't work still, pls post back your progress.
Otherwise, pls dont forget to accept this solution.

Posted on Jan 31, 2009

  • Rachelle Aviles
    Rachelle Aviles Jan 31, 2009

    To edit the registry this is what you should do.

    Before editing it, let's back it up first for precaution.



    To backup the registry:

    1. Click start. Click run (if you have windows vista, click the start search box).

    2. Type in 'regedit' inside the box without the quotations. Click ok.

    3. You will get the registry editor. On the left pane, you'll see several folders with pluses beside them. Make sure My computer is highlighted. If not, click it once to highlight it.

    4. Click on File on the menu bar on top of registry editor. Click Export. When you get the 'save in' box, choose 'desktop' in the 'save in' field. click ok.



    Now that you've backed it up. we'll edit it to delete the filters.



    Still in the registry editor window, look for 'HKEY LOCAL MACHINE'. It is one of the folders on the left.Click the plus beside it. You will get more folders under it.



    click plus next to system
    click plus next to Currentcontrolset
    click plus next to control
    click plus next to class

    click on the entry {4D36E965-E325-11CE-BFC1-08002BE10318} to highlight it.

    On the right pane, see if you have lower filters and upper filters. You may see just one of the two or both. Regardless we have to delete them. To delete the entry, you need to right click where it says 'lower filters'. Then, left click delete. click ok on the confirmation prompt.

    Repeat the same procedure for upper filters if it's also there.

    Close registry editor.

    Restarted the computer then try your cd drive if it's already working.

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This will Fixya

Go here and select your computer model and select firmware update for the drive,download and save to the desktop.
Go here and Get the Firmware flash Save to the desktop
Go here and Get flash fix Save to the desktop

Step 1: Make a backup copy of your current firmware. You can do so using LtnFW. you should make this backup incase you decide that you want to undo the firmware flash, you will need a backed up firmware.

Step 2:The firmware flasher is checking your drive and seeing that you have an OEM model and is thus refusing to flash it. FlashFix will patch the firmware flasher so that it will agree to flash your drive.

Step 3: After using FlashFix, run the flasher, make sure that you select the correct drive from the drop-down list, and flash.
.


Please rate this a fixya

Also,If you have more than one burner program,you may need to remove some.( for example Roxio don't work well with Nero )

Posted on Jan 30, 2009

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Hi!

Try using a diffrent version of itunes. An Error 4000 in iTunes usually occurs when another CD burning program is running, has contents waiting to be burned or something else has set itself as the default burning program. Try this:

Go to the Windows XP Control Panels, run the Add/Remove programs, then scroll down to iTunes and click Change/Remove. Then select the Repair option; DO NOT select Uninstall. This will reset all of iTunes default settings and often will fix the CD burning issues specifically related to the 4000 error.

If this does not help, go to the Edit/Preferences menu in iTunes and on the Burning tab set the "Preferred Speed" to 8x (or lower) instead of the default ("Maximum Possible").

Hope this helps.

Posted on Jan 30, 2009

  • Rylee Smith
    Rylee Smith Jan 30, 2009

    You can find burning prefrences in iTunes preferences -> Advanced -> Burning.

    You may have to see if you have any other CD-burning software (such as Roxio Easy CD Creator, Nero, etc.) and if so uninstall it and see if that gets iTunes burning. Be sure to restart your system after uninstallling.

    Thanks

    Rylee

  • Rylee Smith
    Rylee Smith Jan 31, 2009

    On the new version of iTunes when you insert a new CD a box will appear with burn speed, audio CD etc... Make sure that the "Include CD Text" box is not checked. If you have an older version of iTunes click Edit, click Preferences, click Advanced, click Burn, and remove the check mark from the "Include CD Text" Box. I've burned at all speeds and this solved the problem across the board! If for any reason this didn't work go to the Control Panel, click Add/Remove programs scroll down to iTunes and click on it, then click on the "Click here for Support Information" click the "Repair" button, restart your computer and repeat the steps above. Bottom line; just make sure the “Include CD Text" box is not checked!

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Error 4000 shows that the software is either corrupt or not functioning properly
you need to reinstall the firmware and update it so that the machine can communicate properly with the device

Posted on Jan 30, 2009

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  • 250 Answers

  • iTunes Error 4000 usually occurs when another CD burning program is running or another CD burning program has contents waiting to be burned or something else has set itself as the default burning program. Results may vary but it seems that if you go to the Control Panel and Add/Remove programs then scroll down to iTunes and click Change/Remove then select the Repair option, DO NOT select uninstall. This will reset all of iTunes default settings and should fix the CD burning issues you might be having specifically related to Error 4000.
  • If this does not work you can go to the Edit/Preferences menu and on the Burning tab set the "Preferred Speed" to 8x instead of the default ("Maximum Possible").
Please also make sure that you updated the Virtual CD driver.------- There are two "suspicious" filter drivers in your system which are known to cause problems:
c:\windows\system32\drivers\gearaspiwdm.sys - CDRom Class Filter Driver - GEAR Software Inc. - 2.0.6.0
and
c:\windows\system32\drivers\pxhelp20.sys - Px Engine Device Driver for Windows 2000/XP - Sonic Solutions - 2.3.32.0
You can try to rename the one or the other, reboot and retry.----
same problem and "solved" it as follows: After the installation of Virtual CD he rebooted and just to be sure he then installed the driver of the Virtual CD SCSI Controller again.
I cannot imagine why this should have worked, but you never know. I think it may be worth a try.

OK, GEARAspiWDM.sys is the burning engine for iTunes and thus absolutely necessary. Maybe the installation of thenewest drivers from GEAR Software will solve the problem. I'm still quite sure that the driver is the problem as we encountered so many problems with this driver before. Just have a look for GEARAspiWDM in our knowledge base and you'll see what I mean...
same issue. Rebooting, replacing drivers, etc. gave no results.

I finally cured it by unchecking all options in the "Explorer Integration" settings. Have been able to burn both MP3's and audio books to virtual cd without problem ever since. 
for more help click the following link with more details to solve this problem http://www.virtualcd-online.com/vcd/apps/support/cforum.cfm?forumid=106811&lg=0&lgView=0

Posted on Jan 30, 2009

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  • 378 Answers

Go to control panel>add/remove
programs>iTunes>change/uninstall and click on "repair" (NOT UNINSTALL). This
reinstalls iTunes as the main cd burning program and overides any competing
burning software, like nero for example. Don't worry you won't lose your
music. If you're nervous about losing your music, copy it before you perform
the repair.

Posted on Jan 30, 2009

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Oh gee the solution is simple.

You can't burn CD's? A new burning program isn't going to help.

It worked once before? New firmware isn't going to help.

The best solution is to replace the drive itself. They can be had for $15. Or get a combo CD/DVD burner for $22.

Posted on Jan 30, 2009

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  • 139 Answers

I have itunes 8.0 and when the screen popped up to ask what the speed is, it didn't matter. what did matter what the cd text. UNCHECK!!!
its an itunes bug and for some reason it won't allow you to burn disks. You can keep sound check though.
If you have a different version, sorry.

Posted on Jan 30, 2009

  • Chetan Gupta Jan 30, 2009

    I have itunes 8.0 and when the screen popped up to ask what the speed
    is, it didn't matter. what did matter what the cd text. UNCHECK!!!

    its an itunes bug and for some reason it won't allow you to burn disks. You can keep sound check though.

    If you have a different version, sorry.

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Hi and welcome to FixYa,

It would seem that your concern is limited to the CD part since DVDs are still readable. Initially, what could be tried is to use a CD disc cleaner as shown below. There are drives that uses a separate lens for the CD & DVD.
Slimtype Combo LSC - da782a9.jpg
Alternately, you can remove the CD/DVD drive check/replace. This is relatively easy and would not cost much. You can even upgrade and purchase a DVD write.

Of course another is to try using a different CD burning software.

Good luck and thank you for using FixYa.

Posted on Jan 30, 2009

  • Louie  Role
    Louie Role Jan 30, 2009

    Would you be running a virtual CD program? If yes, have you tried disabling it?

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Hi
You should try the link give below and I am sure you will be able to resolve the issue

I un-checked the CD Text block and it worked. Ifthe tunes are not in AAC format perhaps an open source program willwork. I use CDEX a lot. http://cdexos.sourceforge.net/?q=download. Also, iTunes will convert files to .mp3, and then you can use WindowsMedia player to burn a CD, or copy the mp3s and use as you like. Hopethis helps.

Also perform this:

Change burning speeds from 1x through 48x
-Make sure the disc is recognized. It is.
-Try audio cd, mP3, data cd.
-tried cd-RW and cd-R.
-Reinstalled iTunes

Posted on Jan 30, 2009

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If you are just looking to burn music cds's or data to a cd i would highly recommend just purchasing Nero. you can download a 15 day trial from there website at www.nero.com i downloaded the trial and bought it after $ days. i was having a similar issue with burning cds through windows media.... nothing would burn... it would always tell me the cd cannot be read... or please insert a blank disc.

Posted on Jan 30, 2009

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Http://www.soft82.com/download/Windows/Nero
free download nero from here
then burn dvd or any data.

Posted on Jan 30, 2009

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Hi there.

try to use NERO for burning and copying file to cd.


Posted on Jan 30, 2009

  • micromaster
    micromaster Jan 30, 2009

    hi there.

    try to use NERO for burning and copying file to cd.






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Might be there is a driver problem so please reinstall the driver. and let me know.

Posted on Jan 30, 2009

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  • rockfixya
    rockfixya Jan 30, 2009

    Error 4000 in iTunesThis is really odd because I had it working at one point, but don't know what's changed to cause this problem. Basically, I purchased some music, iTunes created the play list, I selected the play list and told it to burn a CD. I right clicked on Virtual CD icon in the task bar and on my virtual CDR I told it to create a 700MB disc and insert it. iTunes sees it and then it says "checking playlist" and then it as soon as that is done, it briefly says it's starting to burn the cd when it immediately switches to canceling cd burn and then shows a dialog with the following: The attempt to burn the disc failed. An unknown error occurred (4000).

    I've ensured I have 8.0.0.7 or vdrv8000.sys and I've tried different combinations of settings to no avail. I've also just tried to burn non protected files with the same result. Anybody know what's going on? Nero Burning Rom 7.0.8.2 burns to the virtual drive okay (tested audio burn with MP3s) Burning to my physical Sony DVD is working okay. As I said, I did have this working at one point, but that was about a week or two ago and I have no idea what has changed.
    Thanks

  • rockfixya
    rockfixya Jan 30, 2009

    i'll resolve it by ....Uncheck The CD Text Box, might be it helps for you.


  • rockfixya
    rockfixya Jan 31, 2009

    Go to this website and make sure you read through the entire set of messages (keep scrolling down). It's a Windows error, not an iTunes error, and they discuss how to fix it although it looks a little tricky.
    Good luck!

    http://www.virtualcd-online.de/vcd/apps/...

  • rockfixya
    rockfixya Jan 31, 2009

    go to the link,
    apple support here>>

    http://discussions.apple.com/thread.jspa...
    Thanks

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There could be a virus in system tat causes tis problem
try clearing it by a full scan
if u cant remove it reinstall the os

Posted on Jan 30, 2009

  • nicra7 Jan 30, 2009

    y dont u ckeck connecting wit ur friends system and check if it works 
    as i had the same no virus lagre memory but using in friends system it was fine writing then i formated my syatem and reinstalled os it was fine

  • nicra7 Jan 30, 2009

    if nothing works then ur cd drive lens may be gone


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