Question about Creative Labs ZEN SLEEK MP3 Player

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Been frozen for about a week

I got my ZEN sleek photo for my birthday this past january. it froze once or twice. but worked the next day. then it froze again and didnt work for about 3 days. it hadnt froze for about 3 months until now. it froze when i pluged it into the computer to add more music. when i plugged it in, it was ok. but when i was about to put the music on it, i noticed it didnt go to that screne it goes to when its going to syncronize. so i unplugged it. it's been frozen for abotu a week now. and i just want to throw it out the window now.

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Re: been frozen for about a week

You have to hit the reset button. You stick the end of a small paperclip or even the wire part from those garbage bag twist-ties into the reset button which is the hole on the bottom of the player. As you push the paperclip into hole you must hold down the PLAY button. This should put it into the Recovery screen or else it will just say "Rebuilding Library". If it goes into the Recovery screen you select CLEANUP and then YES. After it goes through cleanup which can take forever then it will will usually reboot on its own or if it goes back to recovery screen hit REBOOT after you have done CLEANUP.

Posted on Aug 11, 2007

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My Creative zen Sleek Photo is frozen


Initially, would suspect that the hang or froze. A couple of ideas that you can try:
double check that the unit is fully charged;
  • do a rest. There would be a reset button inside a small hole, you can use a dull pin, straightened paperclip or even a toothpick;
  • verify that the "Hold" is disable/disengaged;
  • access the Recovery Mode. Press and hold the Play/Pause button while doing the reset as above described;
  • there would be several options. You can try all except Reload OS/Firmware;
  1. Clean Up is scans and remove invalid music library;
  2. Format (All) erases everything saved;
  3. Reload OS/Firmware would be a last resort;
  4. Reboot will restart the device.
  • Should it be a battery issue that will not hold a decent charge, you can replace it. Pls follow instructions from here;
  • If all else fails, reload the firmware. Pls reference the Creative website for instruction and latest update.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Nov 18, 2008 | Creative Labs Zen Sleek Photo MP3 Player

2 Answers

My zen is frozen on recovery mode

Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:

and this one if you have the sleek photo:

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

Sep 13, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Frozen screen

My screen freezes when i try to play a song and reset will not work

Aug 06, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen sleek frozen / recovery mode

try this
If that doesn't fix it try the USB cable

Jan 15, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Xen Sleek Photo

remove the song and add it again.

Dec 09, 2007 | Creative Labs Zen Sleek Photo MP3 Player

1 Answer

Frozen again

There are many causes for the freezes all of which I have found so far to be operator error. Except for the firmware upgrade. Follow all manufacturers instructions for resets and reinstalls (read throughly before proceeding) and all will be well again. We have 2 sleek photos I found the users to main the problem (2-teenages). Corrupt files (pics & audio)cause freezes. Find them and delete them. Regular cleanup from the utilities menu)helps alot these units are mini-computers but they do not multitask well- cant push them.

Aug 27, 2007 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Freezes, reset button does not work

****, no solutions? I just had this same problem start happening.

Jun 01, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen sleek frozen after trying to delete songs

Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

Dec 16, 2006 | Creative Labs ZEN SLEEK MP3 Player

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