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We had a big ice storm and my internet was offline now that it is back up my router does not work on the other computers. Help

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The other computers may have to be resinstalled. Click on start>control panel>Network connections
Once it is open you should see your router and click on connect


Posted on Jan 30, 2009

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Internet stopped working after lightning strike and new motherboard didn't help


Can you please describe in more detail how the internet doesn't work?
If you have the laptop and the desktop connected to the same router? If so, if you turn on Sharing, can you see the other machine? (or if you have a network attached printer, can you print to it?) If you can do other tasks with Ethernet, then it is not a computer hardware problem.
Does the cable modem have wireless and four Ethernet ports, or does it have just one Ethernet port? Do you have a separate router?

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When I turn off my emachines desktop, I lose the internet connection on my router


That is a common problem with Verizon, especially if you are connected via old copper. Frequently, wet weather causes dropped connections

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My internet stopped working, my modem and wireless router works fine i checked all the connections and everything is fine i get internet access with my laptop but on my desktop i can not get onto the...


Hi check in device manager status of your network card, reinstall drivers or set up a new connection. Need more help let me know. If it help please rate it. Regards

Oct 10, 2010 | PC Desktops

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Ever since I spoke to Verizon about a problem last month with my modem, I keep getting cut off line. After 5 or 10 minutes, I try to get online and get a little window with this message: Up in the...


Hi,
Two resons can cause this problem
1. Loose network cable from the computer to the modem
2. Incorrect browser settings on the computer.

I guess you might have reseated the network cable coming from computer to the modem /router
In case you have not then this would be the first step to start with.

Second restart your computer and at the Dell logo screen tap F8 key a couple of times . You would get a screen windows advance options menu.Select safe mode with networking , using your arrow keys on the keyboard . Hit enter . Login as the adminstrator , try using the internet if the interent works fine in the safe mode with networking without disconenction , restart the computer and reset the browser settings.

In case you need more support , post back with the results of the steps given above


Thanks for using fixya
proton

Aug 30, 2010 | Dell Inspiron 530 Desktop Computer

2 Answers

We had a storm and since then I cant connect to the internet...the connection's good but I cant connect (tried IE and firefox-neither worked)


You should try unplugging your router and cable / dsl modem for a few minutes, then reboot your computer.

That's the first and easiest way of fixing it.

Jun 15, 2009 | Dell Dimension 3100 PC Desktop

1 Answer

Wireless connection will not let me surf the net.


Sorry this is going to be a long answer, would be easier in a real time talk, please go one by one on my suggestions to pinpoint the problem and thank you for your patience in advance :)

Start your internet explorer/firefox, go to google main page, type something into google that you search for and click search. The reason for this is: the main page can load from an offline cache file, seeing the main google page does not mean you are really connected to it. Only if it finds results on a search.

If giving in a search word and clicking search results with no page is displayed you are either offline in your browser settings, not connected to the internet or you have browser problems. So let us check which one. :)

The browser is easiest to check, click your file menu, and down at the bottom where it says work offline. If there is a little check, untick it. Since you say however, that when you connect with cable it works I will assume that the work offline is not checked. So I will guess for the first option, that you have a network issue, so I carry on with this option.

To try to troubleshoot this, click on your start menu, select the option RUN, type into the open field: cmd

Then click ok.

It will open a black dos window. In the window, please type (after all the text that is written in it):
ipconfig

Then hit enter. This will provide you with some information about your connections. Search for the line telling you the IP address your computer is currently using. Based on what the IP is there are the following options to go:

1) If your IP address starts with 169.*.*.*, then your computer seems to be ok, your network card etc works but you did not get an ip from your wireless router though are able to connect to it. Please shut down your computer, go to the router/modem, pull out the power cable from everything and count to ten. Then plug back in the power cable, wait till all lights on the router/modem go green and start up your computer again, and see if the problem is resolved. If not resolved, check for IP again (see above, with the cmd, ipconfig). If still starts with 169, contact your internet provider and complain that you have problems accessing your router wirelessly and you receive no IP address. They are responsible for your router and they can diagnose it remotely through the connection they have to it. This way you find out fast if it is a router problem. If it is your own router, please provide router brand, type, etc some sort of number so I can look up potential problems with it:)

2) If your IP address starts with 192.168.*.* that is half ways good news, because it means you did receive an IP from the router, so at least to the router you connected. That means again card is ok, your wireless connection to router is ok, you can not browse though so let us see if there is data transfer going through, Go to start menu, run, type in again: cmd
Hit ok.

In the black window now type:
ping google.com

Now hit enter. If it says that it can not resolve the name, then you seem to not even be able to resolve hostnames. Again call your internet provider, that while you are successfully connected to your router wirelessly, there is no data transfer through it. Please do make sure you tell them the IP address and that it works with cable. If ping google does give you a line saying it can ping it, then look underneath it for how many packages are sent out and how many arrived (ping statistics). If four sent and none arrived, again it is an issue with data transfer, try turning off the router and back on, try again, and if it does not work call the internet provider.

If ping statistics says four packets sent out and four arrived :

Pinging google.com [209.85.171.100] with 32 bytes of data:
Reply from 209.85.171.100: bytes=32 time=201ms TTL=236
Reply from 209.85.171.100: bytes=32 time=196ms TTL=236
Reply from 209.85.171.100: bytes=32 time=196ms TTL=236
Reply from 209.85.171.100: bytes=32 time=194ms TTL=236

Ping statistics for 209.85.171.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

This means you can ping google, so definetly you are on the net, then back to the issue of your browser being unable to go out. Then please get back to me we WILL solve that, but I need to ask you questions then.

3) If your IP address is NOTHING or 0.0.0.0 then either your card is disabled or dhcp client is not running on your computer. You can check this by clicking start menu, control panel, system, hardware, device manager -- go down till you see the icon for network adapters, open the option, look for your wireless card and see if it has a red cross on it or an exclamation mark. If yes, right click on it, go to properties and at the bottom choose: ENABLE.
If it has no red cross/exclamation mark, then check for the dhcp client service.
To do that you have to click on start menu, control panel, administrative tools, services, and in the list search for DHCP client. If you found it, select it and right click, then choose RESTART or START if it is not running. Once it runs, try reconnecting to the wireless and check for your IP in the black window again, if it now changes to something.

4) If your IP address is none of the above but some sort of number for sure *.*.*.* that means you are on the net, you have internet IP, and yet you can not browse. Try the ping google test, and based on the results if you DO get four sent, four received, get back to me, if four sent none received, reboot router and try again and call Internet provider if still not works.

Please get back to me about which of the above happened or if this solved your problem. If none of the above solved, please provide information what your computer said at which step and we will go on on that lead. Sorry for the long answer again, but network problems can have multiple reasons:)

If the solutions did help please rate :) and let me know :D

Feb 01, 2009 | PC Desktops

2 Answers

I can't connect to the internet on another laptop (dell), the computer shows me as connected, but when i try to access the internet i got a Internet Explorer cannot display the webpage. Can you help me?


usualy when this happens the computer is set to work off line go to tools
scroll down tell you see work offline is checked if it is un check it
if that doesnt cure the problem make sure the router is connected to the internet

Jan 09, 2009 | PC Desktops

2 Answers

My internet is not working. When MSN messenger checked for basic conductivity it said that the "Default Gateway appears to be offline." Is this a problem with my computer or with my whole...


-that is stating that there is an issue between the gateway AKA your router and the internet.

-try restarting computer first, if that fails to give you an actively working connection. if that fails try the following and that should clear up any issues you may have unless the internet is down for whatever reason, unpayed bill etc...

-so if there is a modem and a router unplug all devices from each other and unplug the router and modems power cords. restart computer. after windows boots up plug in ethernet cords back appropriately (telephone looking cables) to each other. plug the power cord to modem first then the router's power cord and your internet should be restored.

Nov 15, 2008 | PC Desktops

1 Answer

The only way I can get on internet is if I plug my ethernet cable into my laptop.My router just stop picking up internet at my internet service was down due 2 the storm.The only lights that shines on the...


If it shows you that you have an excellent signal, the problem is not the router. Unplug the power cable to the modem and plug it back in. If that doesn't work call your ISP.

Sep 11, 2008 | Belkin PC Desktops

1 Answer

I cant get my internet on me vista laptop to work. i have two wire computers and one wireless and the second wire computer makes the laptops internet shut down and when the laptops internet works the wire...


Ok here is the big question what make and model is your router. Anything less than an "n" class router is going to gang up on itself. Also depending on your internet service provider or "isp" and the speed that they provide makes a difference. I find that it is the lower grade g-class routers that have the most trouble. Take care...Be mucho blessed...Mark

Jun 28, 2008 | PC Desktops

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