Question about Gateway FX4710-UB003A Core 2 Quad Q9300 6GB DDR2 640GB NVIDIA GeForce 9800 GT Windows Vista... PC Desktop

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Gateway Computers overheat and don't start up!

I've had my Gateway FX 4710 UB003A desktop for about five months. I have had two serious problems with the computer.

(1.) The NVIDIA GeForce 9800 GT overheats every time I try to play any of my games AT ANY RESOLUTION ON LOW QUALITY SETTINGS. Warcraft 3 will not even run properly. I bought this computer to play games! It sould be able to handle games from 6 years ago! I can fix this problem by removing the casing on the tower and placing an industrial fan next to it on HIGH.

(2.)Two months ago I tried to turn my computer on. The power light came on, the fan came on, and it gave me one short beep. Nothing else happened. I tried turning it on and off about 10 times until I got it to start up properly. I have had to deal with this problem every time I have tried to turn my computer on FOR THE LAST THREE MONTHS and Gateway support is USELESS. Luckily I have a 1 year warranty. I have talked to Gateway support recently and they suggested that I send the computer in to be "serviced." I doubt that they will successfully fix it if I send it in. Is there any way I can convince them to just give me a refund or at least a replacement computer?

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  • fmr888 Jan 30, 2009

    the on/of button on a gateway (any kind) has problems with the one and off switch. This is a problem on every model i ever worked on. normally i had to pull the box and use the switch without the cover on. Mine got so bad that i had to leave the CD player tray out so it would think it was working. By this time it was the mother board. i could not use it until it cooled off. your games need a new board (updated media device board). it would be better to send the pc back to gateway to get it fixed or just buy another on.Most PC's if you go to a shop you can get some great deals and an accellerated board that has enough memory to play any game you have.

  • darknessf751 Feb 20, 2009

    UPDATE:

    Guess what! I sent the computer in for service and... I got it back in worse condition! The case is all scratched and it won't even start up AT ALL! I'm so glad i bought a computer from GATEWAY!

    I called support again... That means I've called them about seven times. They suggested I send it in AGAIN! I hope the case is completely destroyed and the components have all been fried next time they send it back to me!

    Don't buy from GATEWAY. Buy a mac from apple. It will cost you less in the long run.


  • darknessf751 Mar 03, 2009

    Just got the computer back from the repair center... for the second time. Guess what. SAME PROBLEMS! Big surprise right? I don't know if they're just ignoring what I tell them or if they just **** at everything. Maybe now I can convince them to give me a replacement since so far they have been reluctant...

    NEVER, I mean NEVER buy a computer from GATEWAY. They will waste your time and money.


  • rwm731 Mar 15, 2009

    i have the fx 4710 with the q9300 quad-core...i play cod4 and is why i bought the system...had it for a few months now and it wont boot at all...the fans in the power suplly and the processor fans wont turn, but the geforce 9800 gt fan will move slightly when i hit the power button...

  • darknessf751 Mar 30, 2009

    They finally fixed it!!!

    Got it back from the third repair. They replaced the video card and the motherboard. That's like more than 50% of the cost of the entire computer. It works for now. I hope it will last. Being persistent paid off. Gateway's customer support is bad, but they did eventually fix my problem.

    Thanks Gateway, but FIX YOUR CUSTOMER SUPPORT.


  • fmr888 May 11, 2010

    send it back stating problems, suggest machine be replaced and your information be transferred to the new hard drive

  • Wayne Mineard
    Wayne Mineard May 11, 2010

    Doubtful you will get a refund. You may get a replacement. I would pursue it through the company though. The sooner the better.

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I have a GT5658E. Crashed on restart. I traced the problem to a failed 'D' drive. I also found the 'C' Drive to be quite hot. There is a air inlet vent at the bottom of the faceplate to allow air to circulate throughout the case. The problem is that the side access cover is full of ventilation holes, allowing the air to enter the case at the point of least resistance, near the fan. This results in NO air passing over the drives, hence they overheat and shut down. While feeling the air temperature from the exhaust fan I covered the vent holes in the side cover, exhaust air temperatrure increased by at least 10 degrees. I covered the cover vent holes permanently and I haven't experienced a drive failure yet. Whoever decided to ventilate the side cover should be fired.

Posted on Feb 05, 2010

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Fmr888 is correct, if the warranty for the system is to send it to depot for repair, that is shat you should do. The system has a warranty and you should use it and have the system repaired.

Now, if after they try to repair it, if they fail to resolve the problem, then you might have grounds to request a replacement. But not until they attempt to fix the system.

Posted on Jan 30, 2009

  • IQUIT Mar 30, 2009

    Yeah, I'm glad you got the system fixed. It seems that Gateway support has been less responsive since the takeover by Acer about 2 years ago.

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