Question about HP Photosmart 735 Digital Camera

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Zoom lens stuck

The zoom lens will not retrack and the camera when turned on will quickly shut its self off. It makes a noise as if trying to pull the lens back in..but turns off. When placed in dock it turns itself ON and OFF,,,,ON and OFF continuously?? Did not tamper with camera or used force to resolve problem. Its a great camera. Need assistance..

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Re: zoom lens stuck

Evidently the mechanism is damaged by a knock or dirt has entered the system. There is no self repair remedy Contact the HP customer support site for further advice

Posted on Jul 29, 2007

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Camera shuts down when 'zoom lens' is used.

Hi there please follow the steps and let me know the result.

1. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.

2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.

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4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.

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