Question about Panasonic KX-TA824PK Phone

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Kxta824 disa help

We currently have the auto attendant ( disa) answer and route the incoming calls. Can I program a station (operator/receptionist) to turn off or delay pickup so I can have a live person answer if available? then re enable easily when she leaves her desk?

Thanks in advance

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  • Panasonic Master
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Your system has 3 modes of operation, day, night, and lunch. Lunch doesn't have to be a specific time, and you could manually switch between the 3 modes. Most small customers don't even use NIGHT mode, except to control the voice mail system.

Full programming instructions are beyond the scope of the free forum, but in section 3.1 of the programming tool, you set the mode of the trunks for day/night/lunch. No matter what the status of the auto switching to day/night mode, you can still manually switch to lunch by dialing 782 from any phone, and manually switch back to day/night mode (780/781) to turn DISA mode on or off.

Now, you still can have different OGM's for day and night that will automatically work, and manually use the lunch to control the applicaion of DISA. Even if the receptionist steps away from the desk, you can go into 3.2 and turn on some delayed ringing, or anyone can put the system back in day or night mode.

Carl

Posted on Apr 23, 2009

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