On the underside of the shredder, at the top of the space where the cuttings box is, there are 2 sensors, 1 at either end of the shredder blades. it sounds like these sensors could be either dirty, or defective. try to clean these with a cotton bud or similar. it may need new sensors, bu it is worth a try!
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I was able to pull really hard and open the bin 1-2". I turned the unit on its side over the trash can and some shreds came out. I alternated shoving a sturdy metal rod inside (first an aluminum architectural ruler then the longer handle of a squeeze clamp) to loosen up the shreds and tipping the machine on its side to get some loose shreds out. After doing this enough times I was able to dislodge the dense clumps and remove the drawer. Now that the machine is empty there is a red light on and it does not shred.....UPDATE: turns out somewhere along this rough process (paper was in rock solid clumps) a small piece of the door that presses the "door closed" switch broke off. Jammed a piece of cardboard in there and it shreds again, although it does not automatically turn off when the door is open.
There must be an auto-on/off sensor in the middle of the paper entrance slot - either mechanical or optical.It needs to be cleaned from any obstructions like paper chads or paper dust.It this doesn't help,the sensor maybe defective and it needs to be replaced.
Common solution is to clean upper and lower sensors with cotton swab. If it still jams, then you will have to remove the top carefully and clean all paper shreds out of the housing. The paper shreds are most likely packed in the housing shroud and jamming or overloading the motor.
I have taken many shredders apart and found them so clogged up with shreds of paper and too much oil will turn into paper mud.Be bold and take the top off and clean it out. Unplug the power source and when removing the top , be careful because their will be a short cable connecting the top to the circuit board. Easy to damage.
I have the Fellowes shredder oil. The bottle has ABSOLUTELY NO instructions on how to use it. I used to drizzle oil in on the cutting blades through the feed slot on top, grumbling all the while because it was so messy. Then I got this tip: Once a week squirt oil on sheet of paper that will be shredded. Do 3 or 4 sheets. Or do it each time the machines stops for its cool-down period. I run the oily shreds into a separate bag because I recycle my shredded paper and want to keep it clean.