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The trick is NOT to use the "settings" menu, but instead press the volume button (on the left side of the phone's body) up, until you get into the "volume" mode and out of the "vibrate only" mode. then you can set the volume however high you want it.
I have verizon too and I used to have this phone. You need to go to contacts, and choose the contact you want to put the custom ringtone for. Once you get to the contact you want to add the ringtone for, press edit. Scroll down till it says ringtone, then press "set" and choose from your list of ringtones. Press ok, then press save. This should work. If not, contact verizon because then it would be a software issue :) Hope I've helped you out!
There is no option to turn off the ringtone. You're not doing anything wrong. The only way to turn off the ringtone is to use the volume button to turn the sound off or to vibrate, or using the hot key (#) to go to "Vibrate Only Activated". I hope this explains what you wanted to know.
You gotta 1.go to the web on your phone 2.then push menu(upper right button) 3. push 5 then 4.type in www.myxer.com 5. then press go 6. find ringtones 7. then scroll down 8. highlight download 9. Then you download to you Samsung U340 GO TO YOUR MULIT MEDIA FOLDER PRESS 4 AND THEN 2 AND TA-DA! ENJOY GUYS!!!!!