Question about Kenmore Oasis HE 27062 Top Load Washer

1 Answer

Frustrated and Mad with Kenmore Elite Oasis Washer

It started when you put a load in and try to start the washer it would not turn on, so I stood there for a while starting and stopping until it turned on. Changed wash cycle by itself, keep on beeping and then it started a noise. Had the service repairman here 3 times to tell me what the problem was and 2 times for him to replace a part. So far have over $800.00 in labor and parts. Now waiting for the 3rd part to be put in so it will put the cost over $1000.00. Thanks heaven we took the warranty protection plan out on this machine. Everytime the repairman called in to their headquarter parts place the person on the other end always tell them that it wasn't the the computer part where the buttons are. They replaced another computer part and then a sensor part on the bottom. Now I have the computer part finally that the repairman said was the problem, but waiting for them to come. They will send a person who lives 1 to 1 1/2 hours away only on Monday and Wednesday when there are service people that lives 15 to 25 minutes away to fix the machine who could come on Saturday, but then don't listen to him when he calls in for the parts. For the price that they charge for parts and labor they should have just given me a new washer. Every time a service person comes I have to take off of work because you never know what time they are coming and I was told that they will only wait 10 minutes. Well, I work and can't always take off right away when they call. What kind of service is this?

I will NOT recommend of buying any appliances from Sears because of getting service on your appliance and because of the customer service people that you talk to. Will tell people NOT to buy Sears appliances.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 318 Answers

Im sorry about your problems with this washer.
i also work for sears and know exactly what you are having to deal with.
you must live outside of the "big" city and thats why you only get service on the days offered.
what i can suggest to you, is, to demand that they service you on saturday. they will do this but only if you complain.
we are made to call into the service line, STAC for any control board problem and we have no choice on this.
most techs can tell you whats wrong, but sears causes us to do what "they" want us to do.
i would bet that you have a stuck key pad on the touch pad. you need to have them replace the "user interface" it does happen and will fix your problem.
sorry but we have to go by our rules. you can make them do what you want, but you have to get vocal and let them know your not going to keep waiting for a proper repair.
good luck and hope this helps.

Posted on Jan 30, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Kenmore elite oasis washer makes noise and unbalanced


If your washer start going to high speed and it make unbalance and bangin on the frame. there was a stator may need replace....good luck

Nov 28, 2011 | Kenmore Elite Oasis 27052 Top Load Washer

1 Answer

I have an kenmore elite oasis he and the washer has a code - LD. If i try to stop and start it, it just hums.


Hello,

The LD means Long drain time...that error code coupled with the hum i believe something is stuck in the drain pump preventing it from turning and that is why its humming

GENE

Aug 28, 2011 | Kenmore Elite Oasis 27052 Top Load Washer

1 Answer

When washer goes into spin cycle it starts to tub starts to bang against side walls and shortly after error out, with an error on electronic display. Kenmore Elite Oasis


either unit is unlevel or one of the tub supports has come disconnected .... these washers have a slanted top lid so you must put level at side of washer on front and both sides and check front to back with level at side cabine seam as your leveling point

Jan 24, 2011 | Kenmore Elite Oasis 27052 Top Load Washer

1 Answer

F1 & F51 error on my Kenmore Elite Oasis HE washer


Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Good news for Oasis F-51 sufferers! Sears will replace the electronic control board (the F51 prob) for free, in warranty or not. Serial #s for the bad board are: CS48 - CS52 or CT01-CT49. Call Sears at 800-847-9083.
You hv to rate me ‘very helpful’, or the call won’t get thru!!

Feb 08, 2010 | Kenmore Oasis HE 27082 Top Load Washer

1 Answer

Washer won't start spin cycle, error f50


The F50 error on the Whirlpool Cabrio / Kenmore Oasis points to the basket and possibly some obstruction keeping it from turning freely.

Please see the following PDF Service Manual for the Whirlpool.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/409753510a90c8be852571e90073421b/$FILE/8178583.pdf



Oct 31, 2009 | Kenmore Elite Oasis 27052 Top Load Washer

1 Answer

My kenmore elite oasis washer will not turn on. I


its the power button its a common prob use a soldering iron and switch it with the load sinal button this happpens as the washer alallows moisture to get on the board as its not protected it will save u a ton of money and anyone can do it

Apr 26, 2009 | Kenmore Elite Oasis 27052 Top Load Washer

1 Answer

Kenmore Elite Oasis HE/ Error Code F1


Ok these are not the series 70, getting a model number off the door will reallllllly help. Some of these sound like the oasis. F1 is motor control or primary control failure and F 41 is a rps thermistor failure.
For the guest with the 11027086601 kenmore elite oasis here is a link for supplying me with a partial model number, much thank yous!! paste in a browser:)

http://www.searspartsdirect.com/partsdirect/retrieveSubComponentPartsAction.action?modelNumber=11027086601&productCategoryId=0153200&brandId=0583&modelName=RESIDENTIAL WASHER&diagramPageId=00002&componentDescription=CONTROL PANEL PARTS&documentId=K0601003&backToLink=Return to Sub Components list

Aug 02, 2008 | Kenmore 22422 Top Load Washer

Not finding what you are looking for?
Kenmore Oasis HE 27062 Top Load Washer Logo

108 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Washing Machines Experts

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Fred Sops

Level 2 Expert

271 Answers

Are you a Kenmore Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...