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Can`t install Maxtor BlackArmor ext hard drive

Comes up authentication method blocked

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Repeated process a few times

Posted on Jan 31, 2009

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This is an answer that the company isn't publicizing, but having had this problem and gone through the company heirachy I personally *GUARANTEE* you that this IS the ONLY CORRECT ANSWER AND SOLUTION.

**NOTHING ELSE WILL WORK! PERIOD!**

The company admitted that "a few"(??? - OVER 1,000 hits on this problem on their own troubleshooting forum = "a few...") of the BlackArmor drives SHIPPED WITH THE WRONG LABELS/WRONG SERIAL NUMBERS ATTACHED TO THE DRIVES.

That's why you can enter their info till hell freezes and it is NEVER going to work!

***THE ONLY SOLUTION IS TO RETURN THE DRIVE TO THE COMPANY FOR AN EXCHANGE***

Fortunately, they have not been pains in the rear as far as reciepts, etc. 

ALL BLACK ARMOR DRIVES ARE NEW ENOUGH THAT THEY SHOULD *ALL* BE IN WARRANTY!

P.S. Don't let some tech there buffalo you by saying he never heard of any such thing! It IS ON THEIR OWN FORUM EXACTLY WHERE I POSTED IT SO NO ONE ELSE GOT A RUNAROUND.

ENJOY!

Posted on Jun 24, 2009

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hello,
-make sure that the cables from the ext hard drive is properly connected like power if there is and USB -try other USB port -try other USB devices -try other USB cable for that Maxtor -try other computer
the reason why you are doing that is to know if the USB port is broken of if the ext hard drive is not responding.
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