Question about NorStar MICS v.6.1 w/ CallPilot 150 (48 mailboxes) - license - 1 user (ntbu0727) for PC

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Individual phone disabled after power outage

I'm an accountant trying to fix a phone/computer problem. I'm involved with 3 store locations in which one had a power outage. We are using a Norstar MICS 6.1 phone system. The phone in question can receive calls but can't forward calls, send to voice mail, or page an employee. This was after power outage. I know that originally the installer was on the computer to fix something but I'm not sure what to do or what direction I should pursue. Any help would be appreciated.
Thanks

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It sounds like the phone lost its programming of feature buttons. To reprogram them, press "Feature (star) 3" press the button to be programmed, and enter the feature code for the feature to be programmed:
Transfer -- Feature 70
Call Fwd (to mailbox) -- Feature 984
Call Fwd (to another ext.) -- Feature 4
Transfer caller to mailbox -- Feature 986
Page (general) -- Feature 60

Hope this helps!

Posted on Aug 11, 2010

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