Your tub is working correctly. The display is telling you there is not enough water in the tub. When there is enough water in the tub and you mash the whirlpool design it will indicate it is ok to operate.
The countdown you are indicating is how long the jets stay on-10 minutes.
This sounds as if the low water sensor may not be working. They are designed to know when the tub has water in it and then the motor will start.
What is the model number of the control box under the tub that the pump plugs into?
If we can figure out the control then we can find a solution for you.
Rod
www.uspartscenter.com
SOURCE: I don't know how to work my Maax hydromax double
Try to downlaod the manual from the maax website. Hopefully you can find the model #. Look around in the pump acess area for it. If you cant find it try to match it up with a current model image from the website or do an online image search. All major companies offer there liteture available online somewhere, maybe under a seperate tab, on the product page.
If this does't help you should post again and be more specific i.e. what can't you get to work? Tubs these days have many different feaatures. Also model # and estimate what year it may be.
Wish I could have been of more help.
Sincerely, T. Wood C&F Enterprises a plumbing contractor.
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