Question about HP Compaq Presario CQ50-211NR Notebook

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Not booting up; stopping at white Compaq screen

When we start the notebook up it turns on the beginning "compaq" screen and then stops. I've tried pushing f10 or f2 and it notes at the bottom left of the screen that I've hit the button, but it doesn't do anything. The notebook is a compaq presario cq50

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  • jes380 Feb 09, 2009

    Wont boot. Power lights go on hard drive light blinks and spinout is heard for a second and Compaq logo shows up. Lower left corner says press esc for startup menu. Pressing f2, f10 or f8 doesn't produce any effect. When hdd is removed. Reseated memory and nothing changes.

  • reinaldo mam Mar 21, 2009

    mi laptop esta bloqueado de usuario

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Called HP after doing all troubleshooting steps described in their product page. Technician had me re-do some of those steps (reseating memory modules, removing and reseating hard drive, removing battery and power adapter and pressin power button for 40 secs.) and they ended up asking me to send the computer back to them for a Motherboard replacement. I had a similar case whith an older presario computer and they did the same thing. Researched and found out that the motherboard goes bad due to thermal issues. (I kindda hoped they would solve that on future models but apparently the problem is still there).

Posted on Feb 09, 2009

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F10 is the correct key to press to get into BIOS for Compaq, but there is nothing in BIOS that can help your computer boot all the way up. Instead press F8, this will get you into Safe Mode. Then do a "restore" it will restore your system to an earlier date before you were having problems. Here's how you do it:
Start the computer and press F8. Safe Mode.
Then allow it go into Windows. Then click on start>programs>accessories>system tools>System Restore. It will ask you for a restore point date, just make sure it is before you started having problems. This should work..let me know if you have any questions.

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Posted on Jan 29, 2009

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Take out the hard drive. Then turn the notebook back on and see if it goes past the Compaq screen. If it does then you know your hard drive is bad and it would have to be replaced. It could be shorting out the motherboard.

Posted on Jan 29, 2009

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UNMOUNTABLE______BOOT_____VOLUME ***Stop: 0 X


It could be a problem with the harddrive and memories ,if you enter the DELL bios setup page when the computer starts up does it have an option to test the hard drive if so test it.
Also if you have two memory sticks then try with only one and vice versa.

Try booting with another boot CD like the ultimate boot CD it has some hard drive testing tools too.

Good Luck

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