Question about Xerox Phaser 8560DN Laser Printer

1 Answer

"replace paper tray, not correct size for cartridge" shows up whe

When trying to load paper the above message appears. I am using paper that came with the printer.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers

A couple of things. Make sure you tell the machinne the size of paper, and also check to see that not only the size of the peper but the type of paper On the machine and the print driver match.
One of the most common issues with that message is that the machine will say Plain paper and the print driver says Bond or Recycled.
Now, if that is not the indication, what you want to do look on the right front side of the paper tray itself. There are small tabs, about 1/2 of an inch by less than a quarter inch. They insert into small holes in the tray. They often times break or just fall out on their own. You can just take a piece of tape, obviously not clear tape and cover the holes.
You could have a paper tray sensor that has fallen off. There are black actuators that hang down in the tray that actuate when the paper tray is inserted.

Posted on Jan 30, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Cannot print Legal size on Canon IR2420L


LEGAL SIZE IS LGL THAT MEANING 8.5/14 INCH. IF YOU WANT TO PRINT CHECK THE SIZE OF THE PAPER, FLSC IS EQUAL TO 8.5/13

Apr 22, 2014 | Canon Printers & Copiers

1 Answer

How to Print Legal size paper in Canon IR2420L


I purchase the cannon IR2420L machine, But I cannot the legal size paper print. please load correct paper message display.Please help me. Thanking you.

Nov 30, 2012 | Canon Printers & Copiers

1 Answer

ESP5200printer,new,paper jam message


Hi slicknick58,

Paper jam message occurs when there are stuck papers inside the printer. There are several ways on how to correct this problem, either you remove the visible stuck paper manually or replace the toner or ink cartridge. Below are the steps you'll want to follow when this problem still occurs.

1. Turn off the printer. Turn the printer off and on to see if it can automatically clear some or all of the jam.

2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove any paper trays. Inspect them for wrinkled or damaged paper.

3. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.

4. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.

5. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

6. If the paper does tear, try rotating the roller gears manually to free the paper . Don't force anything.

7. Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

8. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path and try repeating the above steps again.

Hope it helps.

Thank you for using FixYa.

Apr 20, 2011 | Kodak ESP 5 Printer

1 Answer

Paper will not feed through after replacing color


Good day, I suggest you must clean the roller and and use appropriate type of papers. to clean the roller, press power button to turn on the machine then remove any paper from the auto sheet feeder. press menu until maintenance appear the press ok. and try to load load 3 or more a4 letter sized paper and see if the the paper is automatically fed in and then out of the machine.

hope this will help you. have a nice day.

Jul 31, 2010 | Canon PIXMA MP240 All-In-One InkJet...

1 Answer

WHEN WE TRY TO PRINT SOMETHING USING THE PAPER TRAY, WE GET THE MESSAGE THAT WE NEED TO LOAD THE MP FEEDER. WE JUST REPLACED THE PAPER TRAY BECAUSE THERE WAS A PIECE THAT BROKE OUT INSIDE OF IT. THOUGHT...


Your print job is looking for something other than one of your tray(s) selected size and the MP tray is sett to the correct size by manual selection. Set MP to "Statement" size and insure the trya guides in the Tray 1 match the program's selected paper size.

Jul 16, 2010 | Dell M5200n Laser Printer

3 Answers

Load paper error message when using legal paper. Paper tray is full and still get message. Loaded feeder tray and got clear paper jam. Yet letter size paper worked in the paper tray.


you have to program the paper size anytime you change the size of paper you use in a lot of panasonic machines. This is done through the
function" feature... go intofunction... general settings...scroll down to key operator mode...the code will be "00000000" (8- 0's) and it will be in one of the first screens up

Jul 06, 2009 | Panasonic Workio DP-1820E Copier

1 Answer

I have a T620 that won't print from the trays because it continues to show ''Load MP tray'' on the display. When I drop down the tray and load the multi-purpose feeder, it will print what's in the queue....


Turns out that the paper tray was damaged - the tray was unable to determine the correct paper size, despite fooling with the green paper stop. I had to compare it with a known-good tray to see the problem.

Apr 28, 2009 | Lexmark Optra T620 Laser Printer

2 Answers

Error message on 4050n printer "manually feed hp tough letter"


What error message is on the display?

To solve one common problem, try this: Take out the paper tray. Slide the blue fence at the back away from the paper (toward the back of the tray) then slide it back to the correct position for the size of the paper. Replace the paper tray and see if the error message still appears.

Jan 20, 2009 | HP LaserJet 4050n Printer

1 Answer

HP LaserJet 5000n - Paper jam under the cartridge


Check the tray to make sure the paper stops are set right and that the printer is set for the correct size paper. Clean the feed rollers above the paper in the tray and if necessary, replace them.

Jan 03, 2009 | HP LaserJet 5000n Printer

1 Answer

Dell 3100 CN printer...message on printer reads load tray


Cycle Power on the Printer
  1. Turn the printer off.
  2. Wait 10 seconds.
  3. Turn the printer on.
  4. Determine if the issue still occurs.
Verify There is Paper in the Tray

Verify the Paper Size
Look at the chart below to verify that the paper size meets the 3000cn / 3010cn / 3100cn-series specifications.
941802c.gif

Verify the paper size in the tray matches the size set in the 3000cn / 3010cn / 3100cn-series printer´s operator panel.

To verify the paper size in the tray matches the size set in the printer's operator panel, perform the following steps:
  1. Press the MENU button.
  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.
  3. Press the down arrow until Paper Size appears and press the return%20arrow%203100cn.jpg button.
  4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or MPF) appears and press the return%20arrow%203100cn.jpg button.
  5. Press the down arrow to select the specific paper size, as shown in Figure 1, and press the return%20arrow%203100cn.jpg button.
  6. Press the MENU button.
43d7cbe.gif

*1 Denotes country-specific factory default values.
*2 Available for the optional 250-sheet cassette only.

Figure 1 - Paper Size Chart





Verify the Paper Type Matches the Type Set in the Printer´s Operator Panel

To verify the paper type matches the type set in the printer's operator panel, perform the following steps:
  1. Press the MENU button.

  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.

  3. Press the down arrow until Paper Type appears and press the return%20arrow%203100cn.jpg button.

  4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or Multipurpose Feeder) appears and press the return%20arrow%203100cn.jpg button.

  5. Press the down arrow to select the specific paper type, as shown in Table 1, and press the return%20arrow%203100cn.jpg button.

  6. Press the MENU button.
91a7233.jpg
Table 1: Paper Type Chart

All media types that are not Plain 1 should be printed from the MPF only.


Verify the printing preferences on the Dell™ 3000cn / 3010cn / 3100cn / 5100cn-series printer.
To verify the printing preferences is set to print from the correct tray with the correct paper size, perform the following steps:
  1. Click the Start button, go to Settings, and click Printers and Faxes.
    The Printers and Faxes window appears.
  2. Right-click Dell Laser Printer 3000cn / 3010cn / 3100cn / 5100cn-series and click Printing Preferences.
    The Printing Preferences window appears.
  3. Verify the Paper Size drop-down is set to the correct paper size loaded in the specific tray to be printed from..
  4. Click the Paper Tray tab.
  5. Click the Paper Source drop-down menu and select the specific tray to be printed from.
    This sets the size and tray defaults.

Verify the Paper Size From the Printing Application Matches the Designated Printer Tray
To verify the paper size from the printing application matches the designated printer tray, perform the following steps:
  1. Open the application being used to print the document. (Example: Microsoft Word)
  2. Click File and click Print.
  3. Verify the paper size.

Verify the Paper Source From the Printing Application Matches the Designated Printer Tray
  1. Open the application being used to print the document.
  2. Click File and click Print.
  3. Verify the paper source.

Do not replace any printer hardware as this is not a printer hardware issue.

Nov 12, 2008 | Dell 3100cn Laser Printer

Not finding what you are looking for?
Xerox Phaser  8560DN Laser Printer Logo

98 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Printers & Copiers Experts

Whit
Whit

Level 1 Expert

185 Answers

iteminconline

Level 2 Expert

110 Answers

Philip Hughes

Level 2 Expert

63 Answers

Are you a Xerox Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...