I went to replace my hard drive in my Pre-iSight G5-- only to discover
that the (3) captive screws on the bottom of the computer that hold the
case together had been STRIPPED during a previous repair at an Apple
Store. Only the left screw even seemed to work (barely). The right
screw was frozen and the middle screw just rotated endlessly. (I had
never been opened the computer myself.) Now, the computer is out of
warranty. I would love to be able to replace and/or fix the screws
myself... but don't know if I can based on the fact that all (3) are
captive. Is there any recourse here? Thanks!
Comments:
Jan 29, 2009
- These screws are CAPTIVE-- which means they cannot be removed and replaced. I am looking to see if there is a part that would contain new screws, etc.Jan 29, 2009
- I am inquring about the (3) CAPTIVE screws on the bottom of an iMac G5. Your solution was for an iMac G4-- which is a completely different machine than an iMac G5. Your solution does not apply to my question.Jan 29, 2009
- Where can I find these screws?Jan 29, 2009
- The Apple Store thinks the only way I can get the computer back together is to replace the entire case... As the screws are captive. Any more thoughts?Jan 29, 2009
- Again, the screws are CAPTIVE and cannot be replaced in the normal method. I am inquiring to how I can replace CAPTIVE screws and if anyone knows if i can find a replace ment part or parts... Without having to replace the entire computer case.Jan 29, 2009
- I originally posted here and paid for EXPERT iMac advice. I understand that captive screws cannot be replaced but wonder if there is a part I can purchase that would not entail replacing the entire case.Jan 29, 2009
- It is a flat panel iMac G5 20"-- pre iSight model.Jan 29, 2009
- I know this, thanks... But my problem remains unsolved.Jan 29, 2009
- Thanks. It is actually the front part of the case (not the back) that holds the captive screws at the bottom. Is there any way to replace CAPTIVE screws?Jan 29, 2009
- Thanks. If all else fails, I may try that!Jan 30, 2009
- Hi. Thanks, as I stated in my original description of the problem-- I did NOT remove any screws. The screws are captive to the base of the computer... so, unfortunately, this idea won't work.Jan 30, 2009
- There was nothing in your reply for me to try.Jan 30, 2009
- Thanks Robert. Can you tell me how to remove the current stripped captive screws (without harming the interior contents) and how I would measure them to get a slightly larger size? Remember, I have never done this before. This is a computer case and I have to be delicate with the exterior as well as the interior.Jan 30, 2009
- Since they are CAPTIVE screws... I still need to know how to get all the screws out of the case without damaging anything the computer's interior. Thanks.Jan 30, 2009
- The screws I am looking to replace are the (3) captive screws at the bottom of the computer that are regular Size 2 Phillips head captive screws. The torx screws you noted are not the same thing and the replacement power supply instructions you provided are a link for a 17" iMac-- not a 20" iMac.Jan 30, 2009
- I like the idea about the WD-40 but the stripped screws are CAPTIVE... SO I CANNOT REMOVE BY REGULAR MEANS. Thanks!Feb 01, 2009
- Not sure I want to go cutting into the interior of the computer... but thanks.Feb 01, 2009
- I have already opened the unit. Fully reading my problem description, you would see my problem is NOT opening the unit... But getting the unit to stay closed using the stripped captive screws. Thanks.Feb 01, 2009
- It seems here the only solution to this problem is to have an authorized Apple Service Center replace the entire computer case... Therefore giving me new, unstripped captive screws to hold the contents of the computer together.Feb 01, 2009
- Yes, I have seen this pdf tutorial before. Too bad the Mac "Geniuses" at the Apple Store didn't follow them-- as they are the ones that stripped the screws to begin with. Of cours, I never thought to look at my computer two years ago after the repair... Who would have thought Apple repair people would be clumsy enough to strip captive screws?Feb 01, 2009
- t seems here the only solution to this problem is to have an authorized Apple Service Center replace the entire computer case... Therefore giving me new, unstripped captive screws to hold the contents of the computer together.Feb 01, 2009
- I absolutly agree. When I started the question on this forum, I thought-- given Apple's track record-- how hard could it be to replace (3) captive screws? I thought somebody would steer me to where I could buy the metal screen (which holds the screws) or an even easier solution. But I have come to realize that there is no solution other than replace the entire case-- just to get working screws. Unfortunately, Apple effected their repair almost (2) years ago and I never thought to look at the case screws before I decided to replace the hard drive. The computer, of course, is now OUT of warranty. What type of "competent" computer technician would make such a rudimentary mistake as stripping case screws?