Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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Extension rod won't go all way back in

The extension rod slides all the way in when the extension unit is not slotted into the main machine, but when I do set it back into it's housing, it doesn't slide all the way home - the extension rod sticks up about 2" above the flap that closes the down on the top of it. Anyone got a solution?

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Re: Extension rod won't go all way back in

I have this problem also-it is so frustrating that I am reluctant to take the hose out. Mine is the dyson dc50. Please help!!!

Posted on Feb 02, 2015

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Re: Extension rod won't go all way back in

Can you restate your question please? also, what model do you have?

Posted on Oct 20, 2007

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Hi Carol, it's Jack at Dyson.

The issue you've described sounds very unusual as DC24's wand handle assembly should be easy to replace after use. It's worth checking there are no blockages in the wand or hose that could be jamming the mechanism.

Our Support guide may help:

If you can't see anything it would be worth contacting our experts directly for some advice. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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It's probably due to a build-up of dirt/hair around the brush head or a blockage in the suction head just behind the brush (where the hole is smaller and bends slightly before entering the extension tube. Remove the brush from the head of the machine and also the extension tube between the head and the top of the machine and then gently clear the rectangular hole in the brush compartment with something flexible (maybe a piece of wire or a pipe-cleaner) depending on how bad the blockage is. Then remove any hair/strands which may be wrapped around the brush, and any dust in the brush compartment. It may also be a opportune time to wash out the filter which is located just in front of the handle on the upper part of the machine. Leave the filter to dry completely before refitting (in an airing cupboard or near a radiator - may take some hours)

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Well, Anthony, considering as how I have no idea of what brand, make, model or color your vac is, I can't make much of a guess as to why it doesn't work. We'd need more info if you want to log back on at a later date, such as brand, model, maybe even a picture of the unit so we could see just where your problem might be.

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Dyson dc25 animal retractable wand won't go back

Did you try to release the extension by clicking on the red button on the back of the wand? This may allow you to see what is obstructing the pathway for the wand..

You may also find Dyson's site useful:

I hope that helps.

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After pulling the extension rod up and using the extension attachments i cannot get the rod to go back down,It seems like there is something blocking the rod from going down

Hi there,

Sorry to hear you're having a problem with your DC24. For the correct way to replace the wand and hose after use, you might find it helpful to refer to the user guide supplied with your machine. In case you don't have this to hand, here is an online copy:

You should find the wand slides back down inside the hose without resistance, and locks into place with an audible 'click'. If it's not doing this, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can provide further assistance.

Kind regards,

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Try pulling wand up from hose with machine turned off.

Or are you saying that the wand & handle wont uclip from the body of the machine ?

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